Management
H.P.N.I. Kumarasinghe; H.K.T. Dilan
Abstract
In the modern developing business world, a significant increase in Health and Safety Practices can be identified. Occupational accidents in factories and working sites make substantial challenges to survive. Hence, this study aims to determine the impact of occupational health and safety practices on ...
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In the modern developing business world, a significant increase in Health and Safety Practices can be identified. Occupational accidents in factories and working sites make substantial challenges to survive. Hence, this study aims to determine the impact of occupational health and safety practices on the job performance of operational level employees in the construction industry, Sri Lanka. The study was carried out among a sample of 100 operational level employees in selected construction sites in Sri Lanka. The study provided a comprehensive questionnaire to assess the impact of health and safety on the job performance of the operational level employees by using random sampling technique. Secondary data were used from company past data and information, web site, journals, and subject-related books such as company health and safety procedures, health and safety training, and accident records. Data analysis was done by using SPSS. The study found a positive impact of occupational health and safety practices on the job performance of operational level employees in the construction industry.
Management
Nasrin Jamshidi; Masoud Ahmadi; Ali Farhadi Mahalli
Abstract
This study aims to identify the factors affecting productivity management and rank its improvements within government service organizations. In terms of the type of data, this is a descriptive, applied, and inferential survey, and it is both qualitative and quantitative. This paper follows ...
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This study aims to identify the factors affecting productivity management and rank its improvements within government service organizations. In terms of the type of data, this is a descriptive, applied, and inferential survey, and it is both qualitative and quantitative. This paper follows a three-step process. The theoretical sampling method was thus used to select a sample of 15 productivity experts from within the university and managers from government organizations in Tehran province for semi-structured interviews. It is a specialized sampling method. The interviews were analyzed using NVivo Plus software. Additionally, 102 items were derived from the interviews, based upon open coding, and classified into 21 sub-indexes and two main indices. As part of the second stage, the quantitative aspect of the research, Shannon Entropy, was used to determine the importance of various factors affecting productivity management. The third stage of ranking productivity improvement strategies in public service organizations utilized the MABAC method. The results showed that the indices of accountability, work experience, interdepartmental challenge, expertise and skill, flexibility, interdepartmental communication, training, workload, structure transparency, information and communication technology, organizational culture, safety and health, research and development, leadership style, innovation, and creativity, respectively, gained the highest degree of importance among the factors affecting the productivity management of government service organizations. Further, research findings indicate that improving service efficiency, improving service standards, improving service effectiveness, developing a program to improve service productivity, encouraging leadership involvement, and establishing periodic monitoring are the most effective strategies for improving productivity in government service organizations.
Management
Fizza Saeed; You Jun
Abstract
This research studies the influence of transformative leadership (TL) on retaining employees (ER) in businesses, as well as the function of job embeddedness (JE) as a mediating factor. 428 individuals were surveyed for information from diverse firms using convenience sampling. Numerous associations were ...
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This research studies the influence of transformative leadership (TL) on retaining employees (ER) in businesses, as well as the function of job embeddedness (JE) as a mediating factor. 428 individuals were surveyed for information from diverse firms using convenience sampling. Numerous associations were estimated using smart PLS structural equation modelling (PLS-SEM). All of these criteria show a considerable positive connection, as hypothesized. This analysis contains a number of insights that will benefit the individual in the corporate sector. From the outcomes, transformative leadership and ER have a favorable and substantial relationship. Correspondingly JE and ER were found to have a significantly positive relationship. JE served as a stimulating mediator in the interaction between transformative leadership and staff retention. Leaders should employ transformational leadership traits include creating a vision statement for employees, emphasizing on desired outcomes, implementing challenge solutions, having a purpose and direction, and devoting time to team professional development to increase JE and ER.
Management
Mohammad Mizenur Rahaman; Shamim Al Aziz Lalin; Sakufa Chowdhury; Syed Towfiq Mahmood Hasan
Abstract
Firms, regardless of their nature, are focused on improving their quality. Different factors have been identified by the previous researchers that influence the employee performance (EP). Work-life balance (WLB) is encouraged as an inclusive policy, directed at all workers to achieve a more harmonious ...
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Firms, regardless of their nature, are focused on improving their quality. Different factors have been identified by the previous researchers that influence the employee performance (EP). Work-life balance (WLB) is encouraged as an inclusive policy, directed at all workers to achieve a more harmonious balance between their work responsibilities and their personal responsibilities and interests. This study offers new insight into the implications of regulatory changes on the organizational policies related to WLB for improving EP from a developing country like Bangladesh. The main purpose of the study is to investigate the interfacing relationship between WLB and EP in the private commercial banks in Bangladesh. This study reviewed previous literature to find different empirical and theoretical contributions in establishing WLB and EP. The study mainly used a quantitative research method to explore the current scenario of WLB, identify the factors that affect the WLB, and finally measure the level of impact of the WLB on the EP in the banking industry of Bangladesh. Total 325 bankers were selected conveniently from different branches of the top ten selected banks. SPSS and smart PLS were used to analyze data. Descriptive statistics and SEM analysis were employed in the study. This study argues that when there is an association among the factors of WLB, there is the likelihood that the EP of the organization will be improved. Hence the study concludes that the banking industry needs to improve WLB position, which will ultimately improve organizational performance through EP.
Management
Sunday Ewah; Samuel Etuk,; Clement Udowong Eke; Nfawa Erasmus Usani
Abstract
The researchers looked at the link between social media driven marketing and marketing performance of micro, small and medium-sized enterprises in Nigeria's Akwa Ibom State. The study arose from a knowledge gap in the area of social media driven platforms and marketing performance of Micro, Small and ...
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The researchers looked at the link between social media driven marketing and marketing performance of micro, small and medium-sized enterprises in Nigeria's Akwa Ibom State. The study arose from a knowledge gap in the area of social media driven platforms and marketing performance of Micro, Small and Medium Scale Enterprises in Akwa Ibom State. The main goal of this research was to investigate the link between social media marketing and marketing performance of micro, small, and medium-sized enterprises in Akwa Ibom State. The researchers used survey design. A structured questionnaire rated on a five point Likert scale was used to gather data. A total of 366 MSMEs operators were chosen using simple random sampling. Simple Linear Regression was used to test and analyze two hypotheses. In Akwa Ibom State, it was discovered that there is a significant positive relationship between the two dimensions of social media marketing and marketing performance of MSMEs, with the Instagram page having highest regression.
Management
Simon Githae
Abstract
One of the areas of focus recently has been the potential of mobile apps services as a solution to overcome low levels of infrastructure development, that hinder full exploitation of business opportunities in developing countries like Kenya. It was with this in view that the primary objective of this ...
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One of the areas of focus recently has been the potential of mobile apps services as a solution to overcome low levels of infrastructure development, that hinder full exploitation of business opportunities in developing countries like Kenya. It was with this in view that the primary objective of this study was to investigate the effect of mobile distribution applications services on sales of fast-moving consumer goods produced and sold by PZ Cussons. Specifically, this study sought: to determine the influence of mobile apps memory support services on sales of fast-moving consumer goods; The study employed a census sampling method. The target population was small enough to conduct a census survey of 80 employees at PZ Cussons East Africa using questionnaires as the primary data collection tool. Cronbach’s alpha coefficient was adopted to ascertain for reliability that was obtained through split-half technique. Quantitative data used simple linear regression to test the strength of the relationship between the variables based on observed data and to predict the value of the dependent variable based on the independent variable. The study concluded that memory support services by mobile app services influences sales of fast-moving consumer goods, The research recommended the need for adequately adoption of technology driven business intelligent services to predict consumer preferences to enhance sales of fast-moving consumer goods.
Management
Rina Nopianti; Andreas Tri Panudju; Angrian Permana
Abstract
This paper aims to predict stock prices using open, high, low, close variables using artificial neural networks, especially the adaptive fuzzy neural inference system (ANFIS). Each stock has a different pattern and can be predicted if you have complete data. This study is limited by stock data for 2012-2019. ...
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This paper aims to predict stock prices using open, high, low, close variables using artificial neural networks, especially the adaptive fuzzy neural inference system (ANFIS). Each stock has a different pattern and can be predicted if you have complete data. This study is limited by stock data for 2012-2019. The survey was conducted to collect stock data from the Yahoo Finance website. The stock data used is data from 2001-2018. Learning patterns of data patterns using the Adaptive Neural Fuzzy Inference System (ANFIS) were compared with regression analysis, Mean Square Error (MSE) and Mean Prediction Error. The results show that stock price predictions using the Adaptive Neural Fuzzy Inference System (ANFIS) have a small error rate (below 1 percent). The stock price at closing is determined by the open price and the volume of the stock. The value of the highest price of the stock and the lowest value of the stock follows the determined value of the opening price. This paper contributes to existing research in economics, especially stock investment and Financial Technology.
Management
Ahmad Azmy; Agung Priyono; Agustin Widyaningsih; Agam Sulistyo; Riri Anggraheni; Slamet Riyadi
Abstract
This study analyzes the influence of spiritual leadership and assignment complexity on employee performance through job satisfaction. Spiritual leadership variables and assignment complexity are used as predictors of employee performance. Job satisfaction as an intervening variable in the research model. ...
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This study analyzes the influence of spiritual leadership and assignment complexity on employee performance through job satisfaction. Spiritual leadership variables and assignment complexity are used as predictors of employee performance. Job satisfaction as an intervening variable in the research model. The purpose of this study is to analyze the direct and indirect effects generated by spiritual leadership and assignment complexity on employee performance through job satisfaction at Paramadina University. This study uses the Partial Least Square (PLS) method. The total respondents in this study amounted to 61 people. The sampling technique used a purposive sampling approach adapted to the needs of the study. Based on the analysis test of the Smart PLS program used, there is a direct influence of spiritual leadership on employee performance and assignment complexity on job satisfaction, both of which have a positive but not significant effect, while job satisfaction on employee performance has a negative and insignificant effect. This study only limits the variables of spiritual leadership and the complexity of the assignment which are linked through job satisfaction to employee performance. The data is limited only for lecturers and employees who work at Paramadina University as the object of research. This research develops knowledge in the field of human resource management. Both variables indicate that leadership and assignment complexity can affect employee performance at paramadina university. Job satisfaction as a control variable is able to show variables that affect employee performance.
Management
Melaku Alemu; Shimels Zewdie
Abstract
To be successful in business the marketers must have understanding of how consumers behave on every occasion during an implicit or explicit need for a product. The knowledge of consumer behavior involves both the physical, mental and emotional process is helpful and worthwhile for the marketing institutions ...
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To be successful in business the marketers must have understanding of how consumers behave on every occasion during an implicit or explicit need for a product. The knowledge of consumer behavior involves both the physical, mental and emotional process is helpful and worthwhile for the marketing institutions to recognize how the buyer thinks, feels, and selects products from a given alternatives and how those consumers are influenced by different factors. The consumers can purchase products either through planning or impulsively on the spot decisions. Therefore, this study aimed to identify the factors that determine consumers impulse buying behavior. To achieve the stated objectives the study has employed structured systematic literature review by identifying and obtaining the per-reviewed article published since 2011 from google scholar, ResearchGate, science direct, winey online, Taylor & Francis and emerald database. From totally extracted 176 articles, 29 articles were satisfied the inclusion criteria and further reviewed for this article analysis purpose. The outcome of this study has shown that store environment related factors, demographic factors, personality traits and situational factors are influencing consumer impulse buying behavior.
Management
Ahmad Azmy; Fidyananta Malanov
Abstract
Mastery of technology is needed in the E-Commerce industry. Productivity and performance will be benchmarks in business development. The digital-based E-Commerce industry requires employees who have the competence to use new technologies. The conceptual framework explains that the E-Commerce industry ...
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Mastery of technology is needed in the E-Commerce industry. Productivity and performance will be benchmarks in business development. The digital-based E-Commerce industry requires employees who have the competence to use new technologies. The conceptual framework explains that the E-Commerce industry must always improve the technological competence of employees. New technologies are geared towards digitizing businesses and transactions efficiently. Employees must respond quickly to rapidly changing technology changes. The process of solving business problems that are fast, responsive to change, and innovative ideas depend on mastery of technology. Business competition that has high complexity requires accurate data and information. The research process takes a literature study approach to see the implications of mastering technology on employee performance. This approach is carried out comprehensively and strategic recommendations are the results of technology to be part of employee performance. All data requirements depend on the use of technology carried out by employees. Some literature states that mastery of technology plays a role in the quality of employee performance.This study shows the direction of technology mastery on employee performance. Technology optimization will increase the probability of success in achieving business targets.
Management
Nasim Bagheripour Salamat; Maryam Pournasir Roudbaneh
Abstract
The main purpose of this research is to identify the concerns of Digikala's online customers during Corona Crisis, which has been discussed and shared among Twitter users. This study collects hashtag-based tweets related to digital goods that cover the 2020 period. To analyze the tweets, text analytical ...
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The main purpose of this research is to identify the concerns of Digikala's online customers during Corona Crisis, which has been discussed and shared among Twitter users. This study collects hashtag-based tweets related to digital goods that cover the 2020 period. To analyze the tweets, text analytical methods such as thematic modeling, emotion analysis, and word clouds are used. In this way, the most important topics discussed on Twitter have been discovered, then customer dissatisfaction has been determined. Afterward, the obtained results were compared with previous in the field of online retail services. Further, noticed that the trend of unforeseen trending hashtags related to digital goods in the last year, which identifies other factors that users are discussing. This study gives us an insight into how the brand operates in the Covid-19 crisis. Analysis of this information can be used to improve online retail services and access to customer needs.
Management
Seyedeh Samaneh Seyedi; Abolfazl Darroudi
Abstract
International Recruitment Industry has experienced significant growth in recent decades. This study investigates Recruitment Industry in three distinct national contexts in Asia. In comparison, as a developed country, Japan has the world's second-largest recruitment industry, India, as an emerging economy, ...
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International Recruitment Industry has experienced significant growth in recent decades. This study investigates Recruitment Industry in three distinct national contexts in Asia. In comparison, as a developed country, Japan has the world's second-largest recruitment industry, India, as an emerging economy, has experienced dramatic growth in this industry over the last few decades. The emergent Recruitment Industry of Iran needs to study, analyze and exploit successful global experiences. This study includes history, structure, legal context, relevant institutions, and growth drivers of the recruitment industry of each country, providing a comparative study about recent developments of the Recruitment Industry and the increasing importance of recruitment agencies in three different social, economic and social contexts. It also contributes to filling the research gap of the recruitment industry in Iran. This study analyzes Iran's status in the international recruitment industry and offers recommendations to exploit the successful experiences of industry leaders to improve Iran's recruitment industry and labor market.
Management
Nurhizam Safie Mohd Satar; Omkar Dastane; Azizan H Morshidi
Abstract
An ample of studies have recently been conducted to explore and analyze the predictors of students’ e-learning satisfaction (ELS) during the COVID 19 pandemic lockdown. However, research is scarce on investigating mediating roles of key aspects, such as students’ learning stress (SLS) and ...
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An ample of studies have recently been conducted to explore and analyze the predictors of students’ e-learning satisfaction (ELS) during the COVID 19 pandemic lockdown. However, research is scarce on investigating mediating roles of key aspects, such as students’ learning stress (SLS) and students’ willingness to learn (SWL). This research intends to investigate mediating effect of SLS and SWL in relationships among selected IT characteristics factors and ELS during lockdown enforced to curb the COVID 19 pandemic. Selected factors of IT characteristics are IT complexity, IT pace change and IT presenteeism. The data was collected through online questionnaire survey on 470 students in Malaysia selected by employing the convenience sampling during the Movement Control Order period when universities and colleges shifted to online learning platforms. The data was then subjected purification, assessment of normality and reliability. Thereafter, confirmatory factor analysis and validity assessment were conducted. Finally, hypotheses were tested by formulating structural equation model using IBM SPSS AMOS 24.0. The mediation effects were tested by developing parallel mediation structural model. The findings show that SLS fully mediates relationship between IT pace change and ELS. Students’ willingness to study fully mediates relationships between IT presenteeism and IT pace change with ELS.
Management
Abedin Eftekhari; Gholamreza Jamali; Ali Naghi Mosleh Shirazi
Abstract
There have been various approaches to the supply chain such as lean, agile, robustness, sustainability, resilient, and green that each one focuses on supply chain from specific aspect. One of the new approaches to the supply chain is an integration of Lean, Agile, Resilient, and Green (LARG) that benefiting ...
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There have been various approaches to the supply chain such as lean, agile, robustness, sustainability, resilient, and green that each one focuses on supply chain from specific aspect. One of the new approaches to the supply chain is an integration of Lean, Agile, Resilient, and Green (LARG) that benefiting from the advantages of different approaches and avoiding their disadvantages. The present study proposes a model to design and evaluate LARG-based supply chain in Iran automotive industry using the concept of Axiomatic Design (AD) in a Hesitant Fuzzy (HF) environment. The study process consisted of two stages: designing stage and evaluating stage. In the first stage, the Functional Requirements (FR) and chain Design Parameters (DP) identified in the LARG supply chain based on the Delphi technique and literature review. Based on independence axiom, it should be considered that whether the satisfaction of one FR by the related DPs affects the quality of the other FR or not, which is examined based on the design matrix. In the second stage an integration of information axiom, the Best-Worst Method (BWM), and hesitant fuzzy logic was used to evaluate four supply chains in Iran automotive industry. The weight of supply chain criteria, the utility rate of desired supply chain criteria, and the current status for each supply chain criteria identified in this stage. The results indicated that the excellent LARG supply chain was consisted of 13 indicators. The model also revealed that the excellent supply chain was contained less information axiom and complexity.
Management
Rajiv Giri
Abstract
This paper examines the impact of COVID-19 lockdown on daily stock returns of banks and financial institutions (BFI) in Nepal. Employing the panel data regression models, this study examines the effect of daily COVID-19 positive cases to the stock returns – during pre-lockdown, lockdown, and after-lockdown ...
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This paper examines the impact of COVID-19 lockdown on daily stock returns of banks and financial institutions (BFI) in Nepal. Employing the panel data regression models, this study examines the effect of daily COVID-19 positive cases to the stock returns – during pre-lockdown, lockdown, and after-lockdown period – of 74 listed firms in Nepal from 2 May 2019 to 25 April 2021. The empirical results confirm that there was no significant impact of daily increased number of COVID-19 positive cases to the stock returns of BFIs in Nepal throughout the entire study period. Furthermore, this study inquires the influence of pandemic period to the individual class of the BFIs sector in NEPSE[1]. It discloses that the commercial banks, development banks and microfinance companies’ stock returns were adversely impacted during the pre-lockdown and lockdown period. However, after-lockdown period had significantly rebounded the overall BFIs stock returns in Nepal with the highest returns earned by microfinance companies and lowest return by commercial banks. [1] Nepal Stock Exchange Limited
Management
Mohammad Taghi Taghavifard; Roya Hejazinia
Abstract
The public sector should be equipped with new communication technologies such as social media to improve the quality of services. Social media as a new channel of government services leads to the emergence of E-government 2.0 and the realization of E-democracy. Meanwhile, identifying the beneficiaries ...
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The public sector should be equipped with new communication technologies such as social media to improve the quality of services. Social media as a new channel of government services leads to the emergence of E-government 2.0 and the realization of E-democracy. Meanwhile, identifying the beneficiaries and users of the above-mentioned technology, as well as the variety of services which can be provided is highly significant. The present study aimed to explain the concept of E-government 2.0 and identify users and a variety of services that can be provided on social media in developing countries by focusing on information and communication technology offices. Therefore, the mixed research method was used to achieve the research objective. In the qualitative phase, library surveys and semi-structured interviews were used while and in the quantitative phase, the researcher-made questionnaire was used as a data collection tool. The results indicated that E-government 2.0 users are divided into two general groups of internal and external users while E-government 2.0 services are divided into five general categories including information services, financial-operational services, crisis management services, data services, and customized services. Conducting such a study was considered significant since E-government 2.0 literature paid less attention to the diversity of services and types of users. Using the results obtained from the study, it can be expected that managers and government sectors can plan and decide how to provide services to different groups of users. The result is the increased quality of services and the realization of e-democracy.
Management
Md. Rezaul Karim; Sifat Ara Saba
Abstract
This paper has tried to assess the impact of COVID-19 on stock return in different sectors listed under Dhaka Stock Exchange in Bangladesh during the period from 08 March 2020 to 15 September 2020. To measure the impact of COVID-19 on stock return, daily change in number of confirmed cases and ...
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This paper has tried to assess the impact of COVID-19 on stock return in different sectors listed under Dhaka Stock Exchange in Bangladesh during the period from 08 March 2020 to 15 September 2020. To measure the impact of COVID-19 on stock return, daily change in number of confirmed cases and deaths have been used as independent variables and DSE stock return has been taken as variable of interest. Data were collected from Bangladesh Government’s official portal, DSE archive and annual reports of listed firms. Sample is selected using two stage sampling method which is a probabilistic model. To test the validity of the used model, Pearson’s correlations analysis, Breusch and Pagan’s heteroscedasticity test, White’s homoscedasticity test and Hausman’s fixed random tests are conducted. After testing the validity, fixed effect method of panel data regression model has been used to test the two hypotheses. The result reveals that most of the sectors responded negatively to the growth in COVID-19 confirmed cases. It is also observed that selected sectors reacted more proactively to the growth in number of deaths as compared to the growth in number of confirmed cases. Where banking and textile sectors are the most sufferers to the growth of both confirmed cases and deaths, pharmaceuticals & chemicals industry proved out to be the gainers. The findings will have policy implications for the regulators as well as for the investors to design the optimum portfolio of investment. The study will add new dimensions to the existing literature.
Management
JunWan Chee; Rashad Yazdanifard
Abstract
This study intended to fill the gap of defining four different facets pertaining to which factors consumers perceived when fulfilling their Korean food cravings. Primary factors that are directly linked with the consumer consideration when selecting the Korean restaurant are surveyed and analysed. The ...
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This study intended to fill the gap of defining four different facets pertaining to which factors consumers perceived when fulfilling their Korean food cravings. Primary factors that are directly linked with the consumer consideration when selecting the Korean restaurant are surveyed and analysed. The research results can be used by owners or managers of Korean restaurant to enhance their current performance, services, and products by transforming business strategy in accordance with consumers’ preference perception. This research also enlightens managers from the different industrial sector to adopt the proposed strategies to increase the business success rate. To complete the research, a positivism quantitative research paradigm and a deductive research approach were selected. 100 sample size of consumers from Selangor and Kuala Lumpur were selected through snowball sampling. The statistical analysing method applied are one sample t-test, ANOVA and Pearson Correlation and the research variables are quality of food, customer service, menu selection, reputation, cleanliness, and ambience. This study showed that the relationship between gender and purchase intention are statistically significant however ANOVA results proved no significant value result hence the test failed to reject the null hypothesis. On the other hand, it is concluded from the findings that there is no statistical relationship between age, gender, and ethnicity while making purchase decision for any Korean restaurant in Selangor and Kuala Lumpur. The findings revealed that Malaysians have become highly interested in Korean food and generally prefer ramen, chigae, chimek and samgyupsal as their food choice. In addition, the report pointed out that among the 11 street foods, the most used term is "spicy", reflecting Malaysians' love for Korean food. Moreover, the factors perceived by customers hold greater significance for making a purchase decision for them regardless of the nature of the business.
Management
Sajjad Pashaie; Fatemeh Abdavi; Yahqub BadriAzrin
Abstract
Information and communications technology (ICT) are interactive technologies that allow the creation or sharing/exchange of information, ideas, career interests, and other forms of expression via virtual communities and networks (Internet, Instagram, and Telegram). The purpose of the present study is ...
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Information and communications technology (ICT) are interactive technologies that allow the creation or sharing/exchange of information, ideas, career interests, and other forms of expression via virtual communities and networks (Internet, Instagram, and Telegram). The purpose of the present study is to prepare a structural modeling approach to explain the relationship between using ICT tools (cell phones, Internet, Instagram, and Telegram) and teenagers' depression in Maku Free Zone. The research hypotheses were tested with survey methods. The study population was adults between 17 to 18 years of age. In total, 265 participants were randomly selected according to Morgan Table and then the information was collected through questionnaires. Data analysis was carried out using structural equation modeling SMART PLS. The findings showed that there was a significant positive correlation between the use of ICT tools (Cell Phones, Internet, Instagram, and Telegram) and teenagers' depression in the Maku Free Zone. Therefore, the misuse of the internet, cell phones, and social networks caused fewer face-to-face encounters and made them more introspective. In this way, individuals began to distance themselves from direct communication that resulted in depression and loneliness.
Management
Mohammad Karami; Shokoufeh Karami; Naser Elahinia
Abstract
In the last two decades, research on investigating factors influencing the consumer repurchase intention has advanced and become an important topic in the marketing society and literature. The objective of this paper is to compare the weight of service providers’ personality traits and service ...
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In the last two decades, research on investigating factors influencing the consumer repurchase intention has advanced and become an important topic in the marketing society and literature. The objective of this paper is to compare the weight of service providers’ personality traits and service quality performances they provide to uncover the primary factor influencing a clients’ intention to revisit their beauty salon in a long-term relationship. The SERVQUAL model of service quality and Mini-Marker model of personality were employed to substantiate the hypothesized relationship. Based on 453 valid respondents from beauty salons’ visitors, empirical finding remarkably indicate that the hairstylist’s personality was the primary reason for clients to revisit beauty salons. The results demonstrate that the factors such as agreeableness, intellect, conscientiousness and extraversion respectively have been prioritized as the most effective reasons for re-visitation in the view of customers. From the service quality side, the dimension of tangibility is ranked as the first reason to revisit the beauty salon. Overall, the outcome of this study can be applied to beauty salons’ management process in the line with building a strong long-term customer relationship and in return sustain profitability.
Management
Mohammad Mizenur Rahaman; Md. Zillur Rahman; Syed Towfiq Mahmood Hasan; Mrinmay Roy
Abstract
The main purpose of the study is to discover the impact of working capital indices on the organizational performance of small manufacturing firms in Bangladesh. This study was mainly conducted based on a quantitative research method while data collection was performed by researchers themselves with face-to-face ...
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The main purpose of the study is to discover the impact of working capital indices on the organizational performance of small manufacturing firms in Bangladesh. This study was mainly conducted based on a quantitative research method while data collection was performed by researchers themselves with face-to-face interviews of owners and managers from nine manufacturing sectors. Data were collected from 98 manufacturing small enterprises from four different districts conveniently based on access priority. Data analysis was performed using SPSS, and simple OLS model was developed based on regression analysis to understand the impact level, while correlation and descriptive statistics were produced to understand the scenario and relationship among the variables. This study found that days receivable outstanding (DRO), current ratio (CR), networking capital turnover (NWCT) have a direct impact on the profitability of the firm while days’ inventory outstanding (DIO) is not a determining factor for the financial performance of those firms. This study has practical implications in the field of small manufacturing industries in Bangladesh as well as in developing countries for managing working capital in their firms.
Management
Rehan sohail Butt; Xuezhou Wen; Rana Yassir Hussain; Sabeeh pervaiz
Abstract
Exerting motivation towards employees in any workplace plays a vital role in securing organizational goals. Various motivational factors were apprised in business literature and came through knowledge. Among them, work environment, job security, job inspiration and happiness at work are critical when ...
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Exerting motivation towards employees in any workplace plays a vital role in securing organizational goals. Various motivational factors were apprised in business literature and came through knowledge. Among them, work environment, job security, job inspiration and happiness at work are critical when dealing with employees’ job satisfaction. To test the retrospective statement in a structural equation modeling, Pakistan's telecommunication sector aimedat 515 respondents answered. These respondents were given closed-ended questionnaires and emerged in longitudinal information (data) with a six-month lag time. Commonly, most of the time researchers are apprehended with biased problems when dealing with longitudinal data, but luckily, a six months gap is enough to avoid such biased mistakes. Toevaluate the validity and reliability of the respect constructs is nevertheless the partial least square (PLS-SEM). Toward the amazement of a reader, the performed work provides a direct relationship of the work environment, job security and job inspiration with happiness at work. In the same fashion, an indirect relationship is observed with employees’ job satisfaction when dealing with the same analysis. To avoid further complications, the study directly provides a solid path for executives to recognize and appreciate the pleasant work environment, job security, and job intensity to maintain a successful business. It is the sole discretion to implement such policies by business experts, directors, and entrepreneurs in their respective organizations to maintain and achieve their goals for both short and long-term purposes.
Management
Lily Yap; Rashad Yazdanifard
Abstract
Shopping has become an important lifestyle activity especially for the millennials, however due to the lack of consumer knowledge, purchase decision has become more difficult for consumers in terms of buying different products including sports shoes. Furthermore, there is lacking literature to examine ...
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Shopping has become an important lifestyle activity especially for the millennials, however due to the lack of consumer knowledge, purchase decision has become more difficult for consumers in terms of buying different products including sports shoes. Furthermore, there is lacking literature to examine the impact of consumer shopping behaviour and no specific research on sports shoes market has ever been done by any scholar. This research was conducted to fill the research gap and the main purpose is to evaluate the purchasing behaviour of Generation Y towards the sports shoes in the Malaysian market. This research will benefit the sports shoes executives both locally and internationally, be it brand expansion, market positioning or marketing strategy purpose. This research used a primary quantitative method and an inductive approach via Google survey questionnaire to collect data from 100 Generation Y participants. Data analysis was done using Multiple Regression and Pearson Correlation in SPSS. The variables selected for the research were cost effectiveness, income levels, innovation and creativity, and cultural and personal factors. This research showed that cost-effectiveness and income levels were the most influential factors for Generation Y consumer decision-making process in buying sports shoes. While regression analysis revealed that there is a significant relationship of innovation and creativity and income of individuals while the rest of the variables are insignificantly related to the buying behaviour. It has been recommended that sports shoe companies to diversify target market, provide customised shoes and introduce budget friendly products.
Management
Umair Tufail; Sohail Anwar
Abstract
The aim of this research is to examine the effects of online service level where have not been made by adopting the formative approach. Two main online dimensions i.e. pre-purchase and transaction related services are discussed in the electronics purchase process. Population of this study is the customers ...
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The aim of this research is to examine the effects of online service level where have not been made by adopting the formative approach. Two main online dimensions i.e. pre-purchase and transaction related services are discussed in the electronics purchase process. Population of this study is the customers who made online transactions in electronics. A structured questionnaire was floated to 250 respondents and 150 emails were sent to the respondents in order to get primary data. Smart PLS and partial least square were used to estimate our model. Both transactional services and pre-purchase services are the major factors of navigation experiences and navigation experience affects the attitude to the web which ultimately affects the purchase intention. Pre-purchase services are not directly affecting the consumer attitudes during the online transactions process but improved navigation experience changes the consumer attitudes during the process. All the data analyzed was obtained from electronics industry of Pakistan.
Management
Roya Hejazinia
Abstract
Todays, everyone witnesses the influence and expansion of using information technology in delivering various services. Despite the expansion of using the above-mentioned services, there are still some risks to using such services. Thus, identifying such risks and adopting the necessary strategies to ...
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Todays, everyone witnesses the influence and expansion of using information technology in delivering various services. Despite the expansion of using the above-mentioned services, there are still some risks to using such services. Thus, identifying such risks and adopting the necessary strategies to them are highly beneficial. As a result, the present study aimed to identify and rank the risks in the field of electronic service with an emphasis on information and communication technology offices. Thus, the research objective was realized using the mixed research method. In the qualitative phase of the study, the library method and semi-structured interviews were used for identifying the electronic service risk pattern and in the quantitative phase, a researcher-made questionnaire was used as a data collection tool and the fuzzy TOPSIS test was used for ranking the risks identified during the first phase. The results indicated that electronic service risks are divided into four main categories such as organizational factors, operational factors, environmental factors, and technological factors. Among the identified risks, environmental factors have the highest risk, followed by operational factors, organizational factors, and technological factors. Using the results of the study, it can be expected that electronic service providers, managers, and government sectors are expected to focus their efforts on reducing the relevant risks through a proper understanding of the types of risks, considering the significance of each risk and making decisions on planning the services. The result is an increase in the quality of electronic service and customer satisfaction.
