Original Research Management
Presenting a Model for B2B Customer Complaint Management in the Crude Oil Products Industry in Iraq

Mohammed. Hadi Radhi Al-Maryani; Morteza Movaghar; Bahareh Abedin; Mohsen Alizadeh Sani

Volume 11, Issue 1 , January 2024, Pages 1-18


  In the intricate and dynamic landscape of the Crude Oil Products Industry, it is imperative for companies to comprehend customer needs and desires thoroughly. This understanding enables proactive responses to customer needs, fostering enduring, mutually beneficial business relationships, and leveraging ...  Read More

Original Research Accounting
A Proposed Digital Platform for Accounting Disclosure about Corporate Social Responsibility

Sherif Nagy Mohamed; Ahmad Abdelsalam Abu-Musa; Amal Mahmoud El-Ghaish

Volume 11, Issue 1 , January 2024, Pages 19-37


  This study provides a proposed digital platform for accounting disclosure of corporate social responsibility (CSR) performance. The purpose of this digital platform is to help companies disclose their sustainability performance in accordance with international standards by providing a platform for activities ...  Read More

Original Research Management
Brand Gender in the Global Smartphone Market and Relationship with Customer Loyalty and Brand Equity in Iran

Samira Sadat Ebnerasoul; Seyed Jalal Moosavi Bazargan

Volume 11, Issue 1 , January 2024, Pages 38-61


  This research aims to investigate whether smartphone brands have gender from the perspective of Iranian users and examine the relationship between different genders of smartphones and brand equity with mediating role of customer loyalty. This is a quantitative study that uses inferential statistics to ...  Read More

Original Research Management
Leadership Communication and Performance of Multinational Enterprises: A Case of Business Development Organization, East Africa, Tanzania

Grace Mpuya

Volume 11, Issue 1 , January 2024, Pages 62-74


  Multinational Enterprises (MNEs) are companies that operate in multiple countries, and their performance is critical to the global economy. This study explores the relationship between leadership communication and organizational performance in Business Development Organisation (BDO) East African multinational ...  Read More

Original Research Management
Influence of Online Banking on Bank Performance in Nepal: Mediating Role of Training and Development

Tribhuwan Kumar Bhatt; Xianghua Dang; Shahina Qurban Jan; Muhammad Babar Iqbal

Volume 11, Issue 1 , January 2024, Pages 75-95


  Since the internet became freely accessible everywhere in recent years. As banking transactions changed and shifted to online banking, banks paid more attention to how to make the best use of it, reduce operating expenses, and boost profitability. Online banking is a method of doing business that has ...  Read More

Original Research Management
External Financing and Earnings Quality: Moderating Role of Enterprise Risk Management

Zohre Arefmanesh; Habib Ansari Samani

Volume 11, Issue 1 , January 2024, Pages 96-110


  Accounting information plays a crucial role in the decision-making process of lenders. They pay special attention to the income statement and its quality when making decisions. Consequently, financial statements must meet the minimum required standards. Adopting a comprehensive risk management approach ...  Read More