Original Research
The Mediating Effect of Perceived Value on the Relationship between Service Encounter Quality and Satisfaction: Evidence from Luxury Town Hotels in Kenya

Wanjiku Ng’ang’a. K; Justus M. Munyoki; Francis Kibera; Ganesh P. Pokhariyal

Volume 7, Issue 1 , January 2020, Pages 1-19

  The main objective of this study was to determine the mediating effect of perceived value on the relationship between service encounter quality and customer satisfaction. The study was anchored on the value percept theory and the service encounter needs theory. Literature from preceding correlated studies ...  Read More

Original Research
Investigating Relationship between Talent Management and Human Resource Productivity with the Mediation Role of Organizational Creativity in ABFA

Arman Moghaddas; Mohsen Jajarmizadeh; Narges Abbasi

Volume 7, Issue 1 , January 2020, Pages 20-29

  The talented and capable Human Resource is the main competitive advantage for any organization, and in the light of this competitive advantage, deficiencies and shortcomings of other resources will also be compensated. Hence, studying how the three variables of Talent Management, Human Resource Productivity, ...  Read More

Conceptual Paper
Effective Dimension of Leadership Style for Organizational Performance: A Conceptual Study

Khan Sarfaraz Ali; Md Ariful Islam

Volume 7, Issue 1 , January 2020, Pages 30-40

  Corporate organizations are experiencing the challenges of understanding the factor that has significant and positive relationship on their performance. The aim of this study is to determine the role of effective leadership style on organizational performance. The aim of the findings of this study focuses ...  Read More

Original Research
Coaching and Employee Performance: The Mediating Effect of Rewards & Recognition in Malaysian Corporate Context

Gursharan Kaur Sidhu; Ismail Nizam

Volume 7, Issue 1 , January 2020, Pages 41-72

  The purpose of this study is to examine the impact of workplace coaching on employees’ performance in Malaysia mediated by rewards and recognition. Many studies in the past examined the influence of coaching on employee performance, the relationship between coaching and rewards and recognition, ...  Read More