Exploring the Relationship between Applying Information Technology and Achieving Organizational Excellence in State Banks

Document Type: Original Research


Department of Management, Islamic Azad University, Sanandaj Branch, Iran


The present study aims to investigate the relationship between applying information technology and achieving organizational excellence in the state banks of the city of Marivan. The research model is taken from Martinez’s information technology and Peters and Waterman’s organizational excellence models. Research method is descriptive-correlational. Research population includes all the employees of state banks in the city of Marivan. Among this population, samples containing 120 employees were selected based on Cochran’s formula, stratified and simple random sampling. Two questionnaires were used to collect data and their reliability was measured, using Cronbach’s Alpha. The reliability of organizational excellence questionnaire was 0/805 and the reliability of information technology questionnaire was 0/758 which are indicative of the reliability of the questionnaires. The validity of the questionnaires was assessed based on experts’ opinions.  Pearson’s correlation, linear regression, and structural equation modeling based on SPSS19 and LISREL8.80 were used for data analysis. The results showed that there is a positive and significant relationship between the dimensions of information technology in administration, communication, decision-making support, and planning with organizational excellence.  In other words, there is a significant and positive relationship between applying information technology and achieving organizational excellence.


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