Keywords = Customer relationship management
Number of Articles: 5
2. The Identification and Ranking of Effective Indicators in Assessing Organization Readiness to Accept Social CRM Using FANP

Volume 4, Issue 7, July 2017, Pages 720-744

Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia


3. Classification of Bank Customers by Data Mining: a Case Study of Mellat Bank branches in Shiraz

Volume 3, Issue 8, August 2016, Pages 534-543

Dariush Farid; Hojjatollah Sadeghi; Elahe Hajigol; Nadiya Zarmehr Parirooy


4. Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach

Volume 3, Issue 7, July 2016, Pages 411-443

Majid Feyz Arefi; Gholamreza Tavakoli; Omid Heidari; Masoumeh Mirjafari Lashkajani


5. Identifying Effective Indicators in the Assessment of Organizational Readiness for Accepting Social CRM

Volume 3, Issue 2, February 2016, Pages 85-104

Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia