Original Research
The Effect of Intellectual Capital on Financial Performance: Evidence from Iranian Banks Listed in Tehran’s Stock Exchange

Morteza Jafarnezhad; Naser Ali Yadollahzade Tabari

Volume 3, Issue 1 , January 2016, Pages 1-13

Abstract
  This study aimed to investigate the impact of intellectual capital on the financial performance of the banks listed in the Tehran Stock Exchange. For this purpose, the impact of intellectual capital components (Capital Employed Efficiency (CEE), Human Capital Efficiency (HCE) and Structural Capital Efficiency ...  Read More

Original Research
Ranking Knowledge Management Factors in Supply Chain of National Iranian Copper Industries Company Using FAHP Method

Alireza Modanlo Joibary; Mostafa Mohammadi; Ruhollah Geraeeli; Nasrin Karimian Shamsabadi

Volume 3, Issue 1 , January 2016, Pages 14-27

Abstract
  Knowledge management is considered as one of the most significant competitive resources for any organization such that most believe that the faster the companies acquire knowledge taking into application, the more they are successful in a competitive market. On the other hand, the competition among companies ...  Read More

Case Study
Performance Effects of Market Orientation and the Mediating Role of Innovation of Service Process in Insurance Industry: Case Study of Dana Insurance Company

Ahmad Nateq Golestan; Hossein Toolo Heydariyan Mashhadi

Volume 3, Issue 1 , January 2016, Pages 28-44

Abstract
  Achievement of large organizations in the competitive environment first requires sustained and long-term competitive advantage. Such benefit acquisition and utilization depends on market oriented attitude and innovation of service process. This approach makes efforts in developing and dissemination of ...  Read More

Original Research
The Analysis of the Effect of Tax Tariffs and Trade Flows on Income Gap in Gravity Model for Member Countries in OPEC

Majid Maddah; Shekoofe Nagheli

Volume 3, Issue 1 , January 2016, Pages 45-60

Abstract
  Income convergence or income similarity is defined as crack of income per capita between two trade companies in a way that fewer cracks carries more income similarity or convergence and more crack carries income divergence. Income convergence plays important role in developing trade relationship with ...  Read More

Case Study
Measuring Customers Satisfaction of E-Commerce Sites Using Clustering Techniques: Case Study of Nyazco Website

Ali Rezaeian; Sajjad Shokohyar; Fariba Dehghan

Volume 3, Issue 1 , January 2016, Pages 61-74

Abstract
  Today the use of modern technologies in the daily life for satisfying the needs is unavoidable. Follow the news and searching through the internet has affected organizations to provide platform on the Internet for availability of information for the customers. With the development of e-commerce, online ...  Read More

Case Study
Studying the Relationship between Lack of Job Promotion and Career Plateau of Staff: A Case Study in Well Being Office of Kerman

Vahid Azodi; Ma'soumeh Dehghani; Ali Hamedani; Hadi Shafiee

Volume 3, Issue 1 , January 2016, Pages 75-84

Abstract
  Behavior of staff in an office or organization can be affected by their job attitudes. Therefore, it is necessary that managers be aware of them. The present research aims to study the effect of lack of job promotion of well-being staff of Kerman on their job motivations. The method used in this research ...  Read More