Document Type : Original Research


Department of Strategic Management, Payam Noor University, Tehran, Iran


The current research has been done to provide a cause-effect model of the factors affecting the fundamental competencies of human resource managers in service start-ups using the Dematel approach. The research method is descriptive-survey with the statistical population of 12 experts, including university professors in the field of human resources and human resources managers and experts of service start-ups in three systems: Snappp, Tapsi and Maxim.  At first, based on the research background, the factors affecting the fundamental competencies of human resource managers in service start-ups were determined, and then the DEMATEL technique was used as an approach to identify the cause-effect relationships. Then, with the method of Analytical Hierarchy Process (AHP), factors were prioritized in three taxi order systems. The results of this research showed that vision, leadership, and information technology have been identified as effective causal factors, and the Education and knowledge management, organizational culture, corporate communication, and rules of the organization have been identified as impressible factors. The results of the hierarchical analysis also showed that information technology has the uppermost priority in the Snapp and Tapsi taxi request system, but in the maxim system, vision and strategy receive the uppermost priority.


Main Subjects

©2023 The Author(s). This is an open access article distributed under the terms of the Creative Commons Attribution (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, as long as the original authors and source are cited. No permission is required from the authors or the publishers.

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