Examining the Relationship between Organizational Characteristics, Knowledge Management Infrastructure and Entrepreneurial Orientation with Job Communication Satisfaction

Document Type : Case Study


Faculty of Humanities, Islamic Azad University, Zanjan Branch, Zanjan, Iran


This study investigates the effect of organizational characteristics, knowledge management infrastructure and entrepreneurial orientation on job communication satisfaction in Atieh Sazan Hafez Company. The research was conducted by selecting 102 employees as the statistical sample. The analysis of the present study was performed using the structural equation modeling technique. The results of the analysis of the hypotheses indicated that organizational characteristics help positively and directly with the dimensions of knowledge management infrastructure and entrepreneurial orientation and job communication satisfaction. Efficient and motivated human resources play an important and fundamental role in increasing the effectiveness of any organization. Many factors need to be considered when it comes to human resource welfare. One of the key factors in this area is job satisfaction. Government agencies operate in a complex environment with increasing demand. In such an environment, many factors can increase or decrease people's job communication satisfaction. Today, organizations find themselves in situations where the tendency toward entrepreneurial activities is essential. Therefore, organizations should create conditions in which the atmosphere and spirit of entrepreneurship prevails and individuals can engage in entrepreneurial activities of the organization individually and in groups. Entrepreneurial orientation is a strategic advantage that is realized in the study of opportunities and organizes these affairs in order to take advantage of these opportunities.


Main Subjects


©2022 The author(s). This is an open access article distributed under the terms of the Creative Commons Attribution (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, as long as the original authors and source are cited. No permission is required from the authors or the publishers.

Adonisi, M. (2005). The relationship between corporate entrepreneurship, market orientation, organisational flexibility and job satisfaction University of Pretoria].
Baker, L. R., Stephens, F., & Hitchcock, L. (2010). Social work practitioners and practice evaluation: How are we doing? Journal of Human Behavior in the Social Environment, 20(8), 963-973.
Bakotic, D. (2012). Job satisfaction of knowledge workers in Croatian companies. The Journal of International Management Studies, 7(2), 53-60.
Baskaran, S. (2018). Mediation effect of knowledge management enablers on the relationship between organizational characteristics and entrepreneurial orientation. Gadjah Mada International Journal of Business, 20(1), 1-32.
Bellou, V. (2010). Organizational culture as a predictor of job satisfaction: the role of gender and age. Career development international.
Boerebach, B. C., Lombarts, K. M., Keijzer, C., Heineman, M. J., & Arah, O. A. (2012). The teacher, the physician and the person: how faculty's teaching performance influences their role modelling. PloS one, 7(3), e32089.
Borg, W. R., & Gall, M. (1979). Educational Research: An Introduction to Research. In: London: Longman.
Burgelman, R. A. (1983). Corporate entrepreneurship and strategic management: Insights from a process study. Management science, 29(12), 1349-1364.
Callaghan, C. W. (2009). Entrepreneurial orientation and entrepreneurial performance of central Johannesburg informal sector street traders University of the Witwatersrand].
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Chou, Y.-C., Fu, L.-y., Kröger, T., & Ru-Yan, C. (2011). Job satisfaction and quality of life among home care workers: a comparison of home care workers who are and who are not informal carers. International Psychogeriatrics, 23(5), 814-825.
Chow, W. S., & Chan, L. S. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information & management, 45(7), 458-465.
Covin, J. G., & Slevin, D. P. (1989). Strategic management of small firms in hostile and benign environments. Strategic management journal, 10(1), 75-87.
Currivan, D. B. (1999). The causal order of job satisfaction and organizational commitment in models of employee turnover. Human resource management review, 9(4), 495-524.
Delgado-Castro, C. G., & Sánchez, H. V. V. (2019). Social Innovation and social entrepreneurship: Bibliographic Review. Revista Científica FIPCAEC (Fomento de la investigación y publicación en Ciencias Administrativas, Económicas y Contables). ISSN: 2588-090X. Polo de Capacitación, Investigación y Publicación (POCAIP), 4(4), 486-509.
DeVellis, R. (1991). Scale development. Newbery Park. In: CA: Sage.
Farrell, M., & Mavondo, F. T. (2004). The effect of downsizing strategy and reorientation strategy on a learning orientation. Personnel Review.
George, E., & Zakkariya, K. (2015). Job related stress and job satisfaction: a comparative study among bank employees. Journal of Management Development.
Ghani, K. A., Jayabalan, V., & Sugumar, M. (2002). Impact of advanced manufacturing technology on organizational structure. The Journal of High Technology Management Research, 13(2), 157-175.
Giordani, L. G. (2008). Entrepreneurial Orientation and Subjective Well-being: a Comparison of Employed and Self-Employed Motivation and Commitment (Summary). Frontiers of Entrepreneurship Research, 28(4), 8.
Gupta, V. K., & Dutta, D. K. (2018). The rich legacy of Covin and Slevin (1989) and Lumpkin and Dess (1996): A constructive critical analysis of their deep impact on entrepreneurial orientation research. In Foundational research in entrepreneurship studies (pp. 155-177). Springer.
Hornsby, J. S., Kuratko, D. F., & Montagno, R. V. (1999). Perception of internal factors for corporate entrepreneurship: A comparison of Canadian and US managers. Entrepreneurship Theory and Practice, 24(2), 9-24.
Hurley, T. A., & Green, C. W. (2005). Knowledge management and the nonprofit industry: A within and between approach. Journal of Knowledge Management Practice, 6(1), 1-10.
Kessler, S. R. (2007). The effects of organizational structure on faculty job performance, job satisfaction, and counterproductive work behavior.
Kianto, A., Vanhala, M., & Heilmann, P. (2016). The impact of knowledge management on job satisfaction. Journal of knowledge management.
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
Lambert, E. G., & Paoline, E. A. (2008). The influence of individual, job, and organizational characteristics on correctional staff job stress, job satisfaction, and organizational commitment. Criminal Justice Review, 33(4), 541-564.
Laupase, R. (2003). The process of converting consultants' tacit knowledge to organisational explicit knowledge: Case studies in management consulting firms. In Knowledge Management: Current Issues and Challenges (pp. 212-225). IGI Global.
Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of management information systems, 20(1), 179-228.
Limbu, Y. B., Jayachandran, C., & Babin, B. J. (2014). Does information and communication technology improve job satisfaction? The moderating role of sales technology orientation. Industrial Marketing Management, 43(7), 1236-1245.
Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business & Industrial Marketing.
Magnier‐Watanabe, R., & Senoo, D. (2009). Congruent knowledge management behaviors as discriminate sources of competitive advantage. Journal of Workplace Learning.
Masum, A. K. M., Azad, M. A. K., & Beh, L.-S. (2015). Determinants of academics' job satisfaction: Empirical evidence from private universities in Bangladesh. PloS one, 10(2), e0117834.
McGivern, M. H., & Tvorik, S. J. (1997). Determinants of organizational performance. Management Decision.
Oluwunmi, A., Emeghe, I., Oluwadamilola, A., Fulani, O., Peter, N., & Akinjare, O. (2017). Gender inequality and women discrimination in real estate firms in Lagos State, Nigeria.
Pandey, S. C., & Dutta, A. (2013). Role of knowledge infrastructure capabilities in knowledge management. Journal of knowledge management.
Pannu, H. (2017). The impact of knowledge management infrastructure on organizational performance in SMEs. International Journal of Human Resource & Industrial Research, 4(2), 26-31.
Sabri, P. S. U., Ilyas, M., & Amjad, Z. (2011). Organizational culture and its impact on the job satisfaction of the University teachers of Lahore. International Journal of Business and Social Science, 2(24).
Sajeva, S., & Rybakovas, E. (2011). The relationship between social entrepreneurship and subjective well-being. Proceeding of EBRF.
Seibert, S. E., Kraimer, M. L., & Liden, R. C. (2001). A social capital theory of career success. Academy of management journal, 44(2), 219-237.
Sharma, P. R. (2015). Organizational communication: Perceptions of staff members' level of communication satisfaction and job satisfaction East Tennessee State University].
Silverthorne, C. (2004). The impact of organizational culture and person‐organization fit on organizational commitment and job satisfaction in Taiwan. Leadership & Organization Development Journal.
Sriprasert, P. (2013). The effect of entrepreneurial orientation on the success of community enterprise: A study of Nakhon Si Thammarat, Thailand. International Proceedings of Economics Development and Research, 59, 158.
Willem, A., Buelens, M., & De Jonghe, I. (2007). Impact of organizational structure on nurses’ job satisfaction: A questionnaire survey. International journal of nursing studies, 44(6), 1011-1020.
Wold, H. (1975). Path models with latent variables: The NIPALS approach. In Quantitative sociology (pp. 307-357). Elsevier.
Yılmaz, S. M., Çelebi, Ç. D., & Çakmak, E. (2014). Job satisfaction level of academicians in faculty of education. Procedia-Social and Behavioral Sciences, 116, 1021-1025.
Zahra, S. A., & Nielsen, A. P. (2002). Sources of capabilities, integration and technology commercialization. Strategic management journal, 23(5), 377-398.