Document Type : Original Research


1 M.A., English Literature Department, Islamic Azad University, Arak, Iran

2 M.Sc. of Medical Informatics Technology, Biomedical Engineering Department, Amirkabir University of Technology, Tehran, Iran

3 M.Sc., Biomedical Engineering Department, Amir Kabir University, Tehran, Iran


This study is done to examine the role of automated information system on employees’ effectiveness and productivity in Telecommunication organization, Shiraz, Iran. Sample population includes employees of Telecommunication organization; 50 employees were selected as participants. This study is s a research survey and it is of descriptive type. Test instruments include Achieve Questionnaire. This study which is performed by the updated information system indicate that there is a direct and meaningful relationship among innovation, creativity, customers’ satisfaction, employees’ efficiency and Information technology variables. The role of employees support in the form of providing new technologies, helping employees to understand and easily making use of them are discussed in performance of the organization. It is observed that is organizational plan in employing new information systems is influential not just in a faster communication among employees, but also in emerging innovations and satisfaction among employees and customers. Cutting edge information technology plays its role as a life saver to an organization not so much high in service-efficiency.


Abri, A. G. and Mahmoudzadeh, M. (2015).  Impact of information technology on productivity and efficiency in Iranian manufacturing industries. J Ind Eng Int. 11:143–157. DOI 10.1007/s40092-014-0095-1.                                               
Binuyo, A. O. and Brevis-Landsberg, T. (2014). Does information and communication technologies contribute to organization performance? Evidence from Nigerian universities, Problems and Perspectives in Management. 12(1). 152:152-160.
Mačiulytė-Šniukienėa, A. and Gaile-Sarkane, E. (2014). Impact of information and telecommunication technologies development on labour productivity. Procedia - Social and Behavioral Sciences. 110:1271–1282, Published by Elsevier Ltd. doi: 10.1016/j.sbspro.2013.12.974                                             
Badescu M, Garce´s-Ayerbe C. (2009). The impact of information technologies on firm productivity: empirical evidence from Spain. Technovation 29:122–129.
 Bahadori M., Teimourzadeh E., Masteri Farahani H. (2013).  Affecting Human Resources’ Productivity in a Military Health Organization, Journal of Military Medicine Spring. 15(1): 75-86.                                              
Beadles, N. Aston II, L., Christopher M., and Johns, K. (2005). The Impact of Human Resource Information Systems: An Exploratory Study in the Public Sector, Communications of the IIMA:5(4). Article6.Available at: http://scholarworks ciima/vol5/iss4/6.                                                            
Lipaj, D. and Davidavičienė, V. (2013).  Influence of Information Systems on Business Performance. Mokslas – Lietuvos Ateitis Science – Future of Lithuania. 5(1): 38–45 doi:10.3846/mla.2013.06.
Kite, G. (2012).  The impact of information technology outsourcing on productivity and output: New evidence from India, Procedia Economics and Finance, International Conference On Applied Economics (ICOAE) 2012.1. 239 – 248 doi: 10.1016/S2212-5671(12)00028-7.
Heihavand Zavari Poor, R., Shahtalebi, B. and Etebarian A. (2015). Analysis of relationship between using information systems and aspects of staff productivity based on Hersey and Goldsmith model, Journal of Scientific Research and Development. 2 (4): 267-273.
Eshraghi, E., Ganjouei, F. A. and Esmaeili, M. R. (2015). Groups and Offices of Physical Education and Sport Sciences in Esfahan Islamic Azad Universities, Indian Journal of Fundamental and Applied Life Sciences. 5 (S3):1010-1017.
Karikari, A. F., Boateng, P.A. and Ocansey, E.O.N.D. (2015). The Role of Human Resource Information System in the Process of Manpower Activities. American Journal of Industrial and Business Management. 5: 424-431. 2015 .56042.
 Abdel Muhsen, M. Alafee, I. (June 2015). The Impact of Marketing Information System to Increase the Marketing Efficiency of Stores in Ksa (Case Study-Al-Baha & Beljarshy City), British Journal of Marketing Studies3(5):23-33.
Merschmann, U., and Thonemann, U.W. (2011). Supply Chain Flexibility, Uncertainty and Firm Performance: An Empirical Analysis of German Manufacturing Firms. International Journal of Production Economics. 130(1):43–53.
Qadri, M. A., Sreshth, P. and Khandelwal. S. (2015).  Accelerating Productivity through Computer Integrated Manufacturing, International Journal of Innovative Research in Science, Engineering and Technology. 4 (4). DOI: 10.15680/IJIRSET.2015.0404037 2073.
Pierce L., Snow D. C., and McAfee A. (2015) Cleaning House: The Impact of Information Technology Monitoring on Employee Theft and Productivity, Management Science. 61(10):2299-2319.                                             
Pourhasan Harandi, A. (2012). The effect of Information technology systems on productivity in Electronic Company of Sistan and Baluchestan Province, Iran, (unpublished Dissertation of M.A. of Management, Economics Collage), University of Sistan and Baluchestan, Iran.
Purelahiar, R. and M. R. Najafzade (2015). The Association between Office Automation and Improvement of Decision-making and Productivity of Employees of Youth and Sport Offices of West Azerbaijan Province, International Journal of Sport Studies. 5 (6):672-676, Science Research.
Rezaeeian A. and Taghizadeh E. (2008). The effect of Information Technology Systems on Organizational Efficiency in Libraries, Museums and Aastan Ghods Document Centers, Journal of Information and Librarianship. 10(40): 273-292.
Robbins & Coulter, M. (2002). Management. Prentice Hall, 7th edition.
Salajeghe, S. and Hamzei A. (2015) Investigating the relationship between productivity improvement and information technology implementation of employees of industrial management organization, Journal of Scientific Research and Development. 2 (5): 22-31.
Sarmad, Z., Bazargan A. and Hejazi E. (1994). Research Method in Behabioral Science (3rd ed). Tehran: Aagah Publication.    
Sirohey, S. A. Hunjra, A. I. and Khalid, B. (2012). Impact of Business Process Automation on Employees’ Efficiency. Bulletin of Business and Economics. 1(1): 1-12.
Afaneh, S., AlHadid, I.  and AlMalahmeh, H. (2015).  Relationship Between Organizational Factors, Technological Factors and Enterprise Resource Planning System Implementation, International Journal of Managing Information Technology (IJMIT). 7(1) DOI: 10.5121/ijmit.2015.7101 1.           
Al-Mamary, Y. H., Shamsuddin, A. and Aziati, N. (2015). The Pilot Test Study of Relationship Between Management Information Systems Success Factors and organizational performance at Sabafon Company in Yemen, International Journal of u- and e- Service, Science and Technology.8(2):337-346 ijunesst.2015.8.2.32.