Roya Raeefard; Amir Mahdi Mohammadi
Volume 5, Issue 2 , February 2018, , Pages 78-89
Abstract
Delivering healthcare to patients is a very complex endeavor that is highly dependent on information. Healthcare organizations need to gather and analyze data and transform it into information and knowledge to make useful decisions. Furthermore, the hospital is one of the most interactive working environments ...
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Delivering healthcare to patients is a very complex endeavor that is highly dependent on information. Healthcare organizations need to gather and analyze data and transform it into information and knowledge to make useful decisions. Furthermore, the hospital is one of the most interactive working environments and includes interaction between nurses and patients, nurses and doctors, and doctors and patients. All these interactions can lead to human learning and experimentation. Knowledge management and organizational learning play an important role in organizational innovation, so that innovation based on knowledge and organizational learning is evident. This study was performed to investigate the effect of knowledge creation process on organizational innovation in Mashhad hospitals by the mediating role of organizational learning. In this cross-sectional descriptive analytical study in 2016, the data gathering method was library-fieldwork. Statistical population of this study was the staff of five Mashhad hospitals (two public hospitals and three private hospitals) which include practitioners and nurses in various sections of hospitals. To determine the sample in this study, the stratified random sampling was used and the sample size based on Cochran's formula was 113. Data analysis was performed with Smart PLS and for statistical analysis, structural equation modeling and T-value test were used. The results indicated that knowledge creation process had a structural and significant positive impact on organizational innovation and an indirect impact on organizational innovation through organizational learning capability). Furthermore, that knowledge creation process had a structural and significant positive effect on organizational learning and organizational learning had a structural and significant positive impact on organizational innovation. Regarding to the research results, it is expected that organizations can develop the innovation and knowledge creation process by the help of the development of social networks, work teams and knowledge creation process.
Rabia Qammar; Rana Zain-Ul-Abidin
Volume 6, Issue 1 , January 2019, , Pages 80-87
Abstract
Price volatility presents the investor possibilities and opportunities to buy securities at cheap prices and then sell it when they are overpriced, resulting in a profit at the end of the day. Recently, the volatility has become more valuable aspect for investors. Investment risk and return is important ...
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Price volatility presents the investor possibilities and opportunities to buy securities at cheap prices and then sell it when they are overpriced, resulting in a profit at the end of the day. Recently, the volatility has become more valuable aspect for investors. Investment risk and return is important for investors. Investors have risk averse nature, they concerned about the information flow of stock price volatility. This study aims to review the literature on stock price volatility significance and its measurements by different methods. This study provides the detail review of stock price volatility different types including historical, implied, intraday, and indices volatility. This study discusses various measurements of stock price volatility forecasting with the empirical findings. Efficient market hypothesis supports the changes in stock prices in prior literature. Some studies shows that volatility can be measured by standard deviation of investor’s stock return. The price volatility mostly determined by high, low and closing prices. It is found that forecasting volatility can be measured by different methods. The literature review suggests that GARCH and Parkinson formula is considered most reliable method to measure volatility. Parkinson is more reliable measurement because it has daily high and low stock prices.
Bahareh Ahmadinejad; Hadi Najafi Asli
Volume 4, Issue 1 , January 2017, , Pages 80-99
Abstract
E-marketing is not only associated with selling products and services. It is the management process for handling communication between the organization and the customer. As well as E-marketing process does not just insist on the use of the internet and take advantage of all the marketing methods. E-marketing ...
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E-marketing is not only associated with selling products and services. It is the management process for handling communication between the organization and the customer. As well as E-marketing process does not just insist on the use of the internet and take advantage of all the marketing methods. E-marketing has many facilities that traditional marketing does not have such as one to one marketing or direct contact with customers. It should be noted that E-marketing can not completely replace traditional marketing. In fact, traditional marketing and e-marketing complement each other. Social network marketing is a part of E-business. It is clear that social media is a place gathering customers and business owners tend to be in this market. Social media are a huge potential for companies to reach out to their customers and thereby increase revenue, reduce costs, and increase productivity. As expected, our findings suggest that social media innovators among companies to rapidly progress. This study focuses more on statistical results rather than theoretical subjects. In fact, due to the lack of proper knowledge about the social media and growing trend for social media, in this research, we decided to survey behavior of Instagram users towards brands who are active in the social media or how marketing on Instagram work in order to reach customer? For this purpose, an online questionnaire distributed randomly between 80 users of Instagram application. Results were evaluated in two parts, descriptive statistics and inferential statistics inference. The results of inferential statistics indicate that people are looking for brand awareness and are curious about the messages of the brand. The study showed that there is a significant relationship between commenting on posts and brand awareness.
Leila Sedighikamal; Ghodratollah Talebnia
Volume 1, Issue 1 , August 2014, , Pages 81-92
Abstract
Privatization has become a popular panacea for solving the organizational problems of governments by reducing the role of the state and encouraging the growth of the private sector enterprises. However, privatization takes a number of forms and has been approached in various ways during the move away ...
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Privatization has become a popular panacea for solving the organizational problems of governments by reducing the role of the state and encouraging the growth of the private sector enterprises. However, privatization takes a number of forms and has been approached in various ways during the move away from state control to other forms of ownership in developing and industrialized countries. Based on Iranian constitution, No.144, public companies must change to the private companies. The government of Iran urgently needs expanded and more dynamic private sectors, more efficient and effective infrastructure/utility provision, and increased investment from both domestic and foreign sources. The most important purpose of privatization in Iran is increasing the proficiency. In this article we will discuss about the reasons of this policy, forms and trends, privatization process and volume will be surveyed, article 44 and at the end performance of the government on privatization will be explained.
Management
Syed Md. Khaled Rahman; Salman Ahmed
Abstract
Short term asset and liability management is significant in corporate finance literature. This paper investigated on the impacts of working capital management (WCM) on profitability of listed companies of cement and tannery industry in Bangladesh. The data of companies has been collected from Dhaka Stock ...
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Short term asset and liability management is significant in corporate finance literature. This paper investigated on the impacts of working capital management (WCM) on profitability of listed companies of cement and tannery industry in Bangladesh. The data of companies has been collected from Dhaka Stock Exchange over the period 2008-2017. Five firms were chosen from each industry by applying simple random sampling method. Study found that WCM has significant impact on profitability. Result revealed that if average payment period, and cash conversion cycle increase it leads to decrease in all four profitability ratios of cement industry’s firms. Cash conversion cycle has significant negative impact on ROE while current ratio (CR) has significant positive effect on NPM. In contrast, tannery industry impacted by days sales outstanding (DSO) negatively. More inventory turnover has reduced ROE & ROCE while stretching payables reduced ROA & NPM. DSO has significant negative and CR has significant positive impact on NPM of tannery industry’s firms. The managers can increase their companies’ profitability by reducing the days sales outstanding, days inventory turnover, cash conversion cycle and average payment period. The study has practical and policy implications for corporate managers, suppliers, customers, and competitors as enhanced profitability has direct and indirect effect on all stakeholders.
Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia
Volume 3, Issue 2 , February 2016, , Pages 85-104
Abstract
The main objective of this study is to provide a model for assessing organizational readiness for accepting social customer relationship management (SCRM). The dilemma, the organizations are faced with is that they go ahead directly toward the preparation and implementation of new technologies, especially ...
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The main objective of this study is to provide a model for assessing organizational readiness for accepting social customer relationship management (SCRM). The dilemma, the organizations are faced with is that they go ahead directly toward the preparation and implementation of new technologies, especially the technology without determining their level of readiness and this causes that they fail at the implementation stage or they do not benefit from the investment and spending they have done. In this research, after studying various resources, in particular, resources related to the assessment of organizational readiness in accepting information systems and social networks-based systems for using in organizations businesses and the proposed models by the mentioned resources, components and sub-components affecting the organization's readiness in accepting SCRM have been identified and extracted. We categorized them in four main categories and dimensions, naming organizational, technological, human and environmental factors. Each of these main components includes sub-components that are mentioned in this research.
Geoffrey Bentum-Micah; Wenxin Wang; Moses A. Ameyaw; Zhiqiang Ma; Victor Bondzie-Micah
Volume 7, Issue 2 , February 2020, , Pages 86-101
Abstract
The healthcare industry in developing nations has recorded high progress rate in recent years, leading an initiative varied studies into the examination of patients’ comparative and varied views with regards to private healthcare providers service delivery. This study objectively focused on the ...
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The healthcare industry in developing nations has recorded high progress rate in recent years, leading an initiative varied studies into the examination of patients’ comparative and varied views with regards to private healthcare providers service delivery. This study objectively focused on the hospital’s service quality, and patients’ satisfaction as a predictor and collective impact or on patient’s loyalty; it attempted to draw a distinctive border amongst quality of service and satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a private healthcare delivery setting. A total of 562 patients recruited, participated in a cross-sectional survey with a questionnaire as the main and only data collection tool from four major private hospitals in Ghana. A path and linear regression analysis of the data was performed through SPSS 23 and Smart PLS version 3 in order to compute path coefficients, direct and indirect impacts of the factors; service quality and patient's satisfaction on patient’s loyalty to the hospital. The study suggested that both clientele perceived service quality and patient satisfaction significantly influence patient loyalty. However, patient satisfaction with service delivery had a better predictive relevance and effect size than the quality of the service on patient loyalty in this study.
Mohammed Riaz Azam; Jai Ritnesh Chandra (Late)
Volume 6, Issue 1 , January 2019, , Pages 88-98
Abstract
The emerging economies differ significantly in terms of the size, structure, capabilities of the accounting institutes and regulatory bodies. The difference in the organizational culture in the emerging economies to that of a developed economy raises several concerns about the application of the principle ...
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The emerging economies differ significantly in terms of the size, structure, capabilities of the accounting institutes and regulatory bodies. The difference in the organizational culture in the emerging economies to that of a developed economy raises several concerns about the application of the principle - based accounting standards fostered by International Accounting Standards Board (IASB). Culturally, the professional accountants in Fiji prefer to adhere to rule as opposed to principle - based standards that requires exercise of significant judgment. Thus, the purpose of this paper is to elaborate on the strength and weaknesses of the rule and principle - based accounting standards and will specifically focus on the applicability of each type of the standards in the context of a less developed country – Fiji.
Raheel Yasin; Junaimah Jauhar
Volume 5, Issue 2 , February 2018, , Pages 90-104
Abstract
Due to globalization, there is a rapid change occurring in social, political and economic segments and the demand for skilled force has dramatically increased all around the globe, particularly in western world. In order to meet constantly increasing demand of skilled labor, developed countries had launched ...
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Due to globalization, there is a rapid change occurring in social, political and economic segments and the demand for skilled force has dramatically increased all around the globe, particularly in western world. In order to meet constantly increasing demand of skilled labor, developed countries had launched certain immigration policies and offered lucrative compensation packages along with favorable working environment to attract and retain smart think tanks across the globe, largely from underdeveloped countries to the developed countries. This paradigm shift of smart brains is constructively contributing towards the growth of developed nation’s economy. Further it is worth mentioning that it has a negative influence on the native country of these professional immigrants. The prime purpose of this paper to develop the factors which push the skilled labor to migrate. Conceptual discussion is used. The authors identified push and pull factors, such as personal security, immigration programs, decrease in agriculture income, law and order situation of the country, unemployment, decrease compensation incentives. These mentioned factors are considered as an important push factors which motivate skilled labor for a decision to migrate. This paper also discusses the Maslow theory of needs, which also supports the process of migration when individuals fail to acquire their basic needs in their home country. This paper mainly focuses on push and pulls factors which motivate skill labor to migrate. It also discusses the Maslow need theory which also augments the process of migration.
Noora Rafiee; Mohammad Amin Bahrami; Samaneh Entezarian
Volume 2, Issue 1 , January 2015, , Pages 91-100
Abstract
Committed managers are regarded as a vital source for the success of an organization. When organizational rules are observed by managers, there will be a suitable opportunity for increasing organizational commitment. On the other hand, personality characteristics and individualistic differences of people ...
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Committed managers are regarded as a vital source for the success of an organization. When organizational rules are observed by managers, there will be a suitable opportunity for increasing organizational commitment. On the other hand, personality characteristics and individualistic differences of people are among the most important factors which predict their organizational commitment and can help organizations reach the goals and productivity. Therefore, this research was conducted to study the correlation between demographic determinants and organizational commitment of health managers in Yazd province. The present research was of descriptive–analytical type. The studied population included all the managers of educational and therapeutic hospitals, managers of health and therapeutic networks, and managers of health vice chancellor in Yazd province. Nineteen health managers of Yazd province were determined using census method. Health managers of the mentioned centers filled out Allen and Meyer's organizational commitment questionnaire and form of demographic characteristics. The data were analyzed in SPSS20 software and measures of central tendency (mean), standard deviation, Spearman's correlation coefficient, and independent group t-test were analyzed. Organizational commitment had positive correlation with education, age, working years in the present organization, general working record, and managerial record among health managers in the statistical population. Considering age, working and managerial records, and education of people in appointing health managers and strengthening organizational commitment, which is originated from ethics, can be effective in gaining organizational competence and trust for them.
Ali Keshavarzi; Sarvoldin Fathi
Volume 1, Issue 1 , August 2014, , Pages 93-100
Abstract
In recent years, the term Resistance economy is raised by the great Leader of Iran and then it is turned into the common concept of political economy issues. Various theorists presented their views by various approaches; some people investigated by economy literature, others by Islamic economy and evaluated ...
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In recent years, the term Resistance economy is raised by the great Leader of Iran and then it is turned into the common concept of political economy issues. Various theorists presented their views by various approaches; some people investigated by economy literature, others by Islamic economy and evaluated the role of culture and politics in formation of resistive economy. Regarding Resistance economy, at first we should have a true understanding of national economy and global economy and the pressure of the global dominancy system on Iran. After defining the concept of resistance economy, the present study evaluated its importance and goals and then the pathology of Iran economy and barriers and requirements of resistance economy fulfillment and the solutions of eliminating the barriers based on resistive economy were considered. Finally, some solutions are presented to develop resistance economy.
Novia Zahrah; Azelin Aziz; Siti Norasyikin Abdul Hamid
Volume 6, Issue 2 , January and February 2019, , Pages 99-112
Abstract
The purpose of this study is to investigate the role of moral competence in enhancing work engagement among nurses. A quantitative correlational research and survey method is applied in this study. Staff Nurses of public hospitals in Malaysia were chosen as statistical population and 364 of them were ...
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The purpose of this study is to investigate the role of moral competence in enhancing work engagement among nurses. A quantitative correlational research and survey method is applied in this study. Staff Nurses of public hospitals in Malaysia were chosen as statistical population and 364 of them were selected as sample through multistage sampling. Data were analyzed by using SPSS and Smart-PLS. The assessment of the measurement model and the assessment of the estimation of the structural model were conducted to test the hypothesis. The result shows a positive and significant relationship between moral competence and work engagement. The findings of this study have posted an important message to healthcare institutions to play a greater role in coordinating and providing nurses a training relating to nurses’ moral competence as an effort as an effort to facilitate nurses to be more resilient in dealing with high job demands and job complexity of nursing tasks, which in turn it will enhances the level of work engagement among nurses.
Bagher Asgarnezhad Nouri; Milad Soltani
Volume 4, Issue 2 , February 2017, , Pages 100-117
Abstract
Job stress is a psychological variable that has gained increasing importance in human resource management studies in recent years. Nursing is one of the professions which might be exposed to various sources of job stress due to its special nature, particularly its relation with patients’ physical ...
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Job stress is a psychological variable that has gained increasing importance in human resource management studies in recent years. Nursing is one of the professions which might be exposed to various sources of job stress due to its special nature, particularly its relation with patients’ physical health. This study was an attempt to investigate the effect of factors including workload, lack of control, information gap, confidence and proficiency in the role, management’s relationship and support, and coworkers’ relationship and support on the job stress of nurses, and to identify the consequences of job stress in relation to nurses’ organizational commitment. The population comprised all nurses working in different treatment and health departments of state and private hospitals of Nicosia. The questionnaires were distributed and finally 100questionnaires returned by the nurses during several follow-up stages carried out by the researcher. In order to identify the factors influencing job stress, standard models developed by HSE (2004b), Davis et al. (1991) and Osipow (1987) were used. In order to analyze the data, Pearson correlation and multiple linear regression were used by SPSS software. Results show that information gap exerts a positive effect on nurses’ job stress, whereas confidence and proficiency in the role and management relationship and support exerts a negative effect on their job stress. However, the significant effect of workload, lack of control, and coworkers’ relationship and support was not confirmed. Finally, identification of job stress consequences revealed that nurses with lower levels of job stress enjoyed higher organizational commitment.
Kaleem Ahmed; Farrukh Shahzad; Zeeshan Fareed; Bushra Zulfiqar; Tahir Naveed
Volume 1, Issue 2 , September 2014, , Pages 101-112
Abstract
Conflict related to interpersonal issues, personal taste, values, and lack of clarity towards their work. This study & its results examined that; how teachers/Professors respond to above mentioned conflicts. Because Interpersonal conflict among the organizations is a latest research area that increasingly ...
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Conflict related to interpersonal issues, personal taste, values, and lack of clarity towards their work. This study & its results examined that; how teachers/Professors respond to above mentioned conflicts. Because Interpersonal conflict among the organizations is a latest research area that increasingly getting importance in today’s competitive business environment. Questionnaires were used for the feedback purpose which elaborates about role conflict and employee’s performance. 158 valid responses gathered in two weeks. Data was processed and analyzed via statistic software i.e. SPSS. The results revealed that relationship conflict, task conflict and role conflict has significant impact on employees performance. High correlations among relationship conflict, task conflict, and role conflict on teacher’s performance were found from this study. And there exits inverse relationship between relationship & role conflict with employee’s performance and positive with task conflict. Special techniques and strategies should be applied for minimizing the relationship and role conflicts amongst the employees in an organization in order to obtain maximum out of them.
Ali Seifzadeh; Shahrbanu Karimi Barmi
Volume 2, Issue 1 , January 2015, , Pages 101-110
Abstract
The current research investigates the role of free zones in the development of tourism. For this reason, it firstly studies the tourism status in the World, Iran and the Kish Island, illustrates the history, goals and functions of the free zones and investigates the pros and cons of free zones in the ...
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The current research investigates the role of free zones in the development of tourism. For this reason, it firstly studies the tourism status in the World, Iran and the Kish Island, illustrates the history, goals and functions of the free zones and investigates the pros and cons of free zones in the development of tourism. A documentary and library research method was used to conduct this survey. The results implied that free zones, particularly Kish, can attract tourists to satisfy the economic goals as it has mentioned in the Law of Free Zones and the National Economic, Social and Cultural Plan. Each of these zones has unique characteristics which are suitable for the achievement of these goals. Establishment of international exhibitions, sport stadiums, theater halls, modern cinemas, equipped hotels, shopping malls, and hospitals and health centers can be considered by the managers in this island.
Sugeng Widodo; Agnes Quartina Pudjiastuti; Nur Ida Iriani
Volume 7, Issue 2 , February 2020, , Pages 102-112
Abstract
At present, business of people's dairy cows in Ngantang District is still carried out traditionally. Commonly, the feeds provided are concentrates, additives and forages (elephant grass, corn stalks, field grass). This study aims to analyze efficiency of concentrate, additive and forage feed in the production ...
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At present, business of people's dairy cows in Ngantang District is still carried out traditionally. Commonly, the feeds provided are concentrates, additives and forages (elephant grass, corn stalks, field grass). This study aims to analyze efficiency of concentrate, additive and forage feed in the production of dairy cows in Ngantang District, Malang Regency. Population in this study were all dairy farmers from three villages in Ngantang District: Pandansari, Jombok and Waturejo Villages. Sample was determined by simple random sampling method of 100 farmers. Data analysis method used is multiple linear regression models. The results showed, the factors that had a significant effect on cow's milk production were forage and concentrate feed. NPMxi/Pxi = 1,704 (NPMxi/Pxi > 1) indicates that forage feeding has not been efficient so that forage feeding can be increased. NPMxi/Pxi concentrate feed is 0.053 (NPMxi/Pxi < 1), indicating that concentrate feed is inefficient so the amount must be reduced.
Management
Yap Lily; Rashad Yazdanifard
Abstract
This research paper debates about the direct impact of consumer buying decision in relation to the Malaysian sports shoe market. To create outstanding marketing plans to entice the market, it is utmost important for the marketers to understand the consumer buying decision pattern. Therefore, to address ...
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This research paper debates about the direct impact of consumer buying decision in relation to the Malaysian sports shoe market. To create outstanding marketing plans to entice the market, it is utmost important for the marketers to understand the consumer buying decision pattern. Therefore, to address this issue, this research will study the main factors that influences the consumer buying decision on sports shoes available in Malaysia and the extend of impact for each factor. The four buying factors identified in this research are income expectations, cost-effectiveness, innovation and creativity and lastly cultural and personal factor. Asides, this paper also addresses the theories on rational behavior which outline the five-step process of consumers purchase and impulsive behavior which primarily motivated by external stimuli. This paper has concluded that the understanding of consumer buying decision not only helps marketers to create and shape effective marketing strategies but also keep the Malaysian sports shoes market competitive in the long run.
Patrick Esiemogie Idode; Oluoch J Oluoch; Margret Oloko
Volume 5, Issue 2 , February 2018, , Pages 105-117
Abstract
The purpose of this study was to ascertain the influence of ownership concentration on discretionary earnings quality among quoted non-financial companies on Nigeria stock exchange. The study used panel data, Diagnostic tests were performed such as linearity test, Autocorrelation test, and heteroscedasticity. ...
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The purpose of this study was to ascertain the influence of ownership concentration on discretionary earnings quality among quoted non-financial companies on Nigeria stock exchange. The study used panel data, Diagnostic tests were performed such as linearity test, Autocorrelation test, and heteroscedasticity. Thereafter correlation and simple regression was performed on 105 quoted non-financial companies for 15 years from 2002 to 2016. The findings revealed a positive and significant relationship between ownership concentration and discretionary earnings quality. The study recommends that non-financial companies should also ensure that the ownership structure is diverse and widely owned to safeguard the minority shareholders and reduce the overbearing power of the majority shareholders as it was discovered that concentrated ownership has positive significant relationship with discretionary earnings quality of the quoted non-financial companies in Nigeria.
Naseh Rookhandeh; Kumars Ahmadi
Volume 3, Issue 2 , February 2016, , Pages 105-122
Abstract
The present study aims to investigate the relationship between applying information technology and achieving organizational excellence in the state banks of the city of Marivan. The research model is taken from Martinez’s information technology and Peters and Waterman’s organizational excellence ...
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The present study aims to investigate the relationship between applying information technology and achieving organizational excellence in the state banks of the city of Marivan. The research model is taken from Martinez’s information technology and Peters and Waterman’s organizational excellence models. Research method is descriptive-correlational. Research population includes all the employees of state banks in the city of Marivan. Among this population, samples containing 120 employees were selected based on Cochran’s formula, stratified and simple random sampling. Two questionnaires were used to collect data and their reliability was measured, using Cronbach’s Alpha. The reliability of organizational excellence questionnaire was 0/805 and the reliability of information technology questionnaire was 0/758 which are indicative of the reliability of the questionnaires. The validity of the questionnaires was assessed based on experts’ opinions. Pearson’s correlation, linear regression, and structural equation modeling based on SPSS19 and LISREL8.80 were used for data analysis. The results showed that there is a positive and significant relationship between the dimensions of information technology in administration, communication, decision-making support, and planning with organizational excellence. In other words, there is a significant and positive relationship between applying information technology and achieving organizational excellence.
Irbha Magotra; Jyoti Sharma; Supran Kumar Sharma
Volume 2, Issue 2 , February 2015, , Pages 111-124
Abstract
The acceptance of the SSTs by the banking customers has been recognized as one of the crucial aspects in the success of SST implementation. The researchers, at various points of time and in different contexts, have highlighted the need for the identification of the factors affecting the ...
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The acceptance of the SSTs by the banking customers has been recognized as one of the crucial aspects in the success of SST implementation. The researchers, at various points of time and in different contexts, have highlighted the need for the identification of the factors affecting the acceptance of the SSTs. In this regard, technology adoption propensity of the customers and its relationship with socio-economic characteristics, technology attributes and facilitating conditions has been unveiled as the most important aspect. Taking this into consideration, the present paper has been framed to analyze technology adoption propensity of the customers in India by focusing on the three aforementioned facets. Accordingly, the results have highlighted significant association of age, income and qualification of the customers with their propensity to adopt technology. Also, significant connection of technology adoption propensity of the customers with facilitating conditions, perceived usefulness and perceived ease of use has also been unveiled from the results of the study. Based on the findings, the study has recommended the need for framing strategies focusing on the three aforementioned facets as an effective measure for enhancing acceptance of the SSTs among the customers in India.
Rita Bendaravičienė; Beatričė Vilkytė
Volume 6, Issue 2 , January and February 2019, , Pages 113-128
Abstract
As the needs and expectations of customers for the quality of products and services grow, companies are constantly faced with challenges in order to remain on the market, build customer loyalty and to be competitive. Companies, operating in a fashion industry encounter an extremely dynamic business environment ...
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As the needs and expectations of customers for the quality of products and services grow, companies are constantly faced with challenges in order to remain on the market, build customer loyalty and to be competitive. Companies, operating in a fashion industry encounter an extremely dynamic business environment – continuously changing and renewing the product range makes it even more difficult to retain customers. In this case, the efforts of the company and every employee to understand customer expectations and to provide a positive purchasing experience becomes a must. Therefore, it becomes crucial for fashion retailers to continuously measure customer satisfaction with the service quality, identify factors that affect customer satisfaction and, accordingly, to look for opportunities for improvement. SERVQUAL methodological approach and, the specifically five-dimensional model of Assurance, Reliability, Tangibility, Empathy, and Responsiveness was applied measuring customer satisfaction with the service quality of international fashion chain stores in Lithuania. Research revealed the typical demographic and psychographic profile of fashion chain customer and most important factors, affecting customer satisfaction, i.e. the knowledge, and skills of the employees (Assurance dimension), as well as the physical factors related to the interior, layout and pleasant appearance of the employees (Tangibles dimension).
Dwi Rachmat Anung Wibowo; Agnes Quartina Pudjiastuti; Cakti Indra Gunawan
Volume 7, Issue 2 , February 2020, , Pages 113-122
Abstract
Smallholder dairy farms in Indonesia are still traditional in nature, where breeding management is simple and productivity is low, so that income is also small. This study aims to analyze the determinants of dairy cow business income. Population in this study were all of the dairy farmers from 3 (three) ...
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Smallholder dairy farms in Indonesia are still traditional in nature, where breeding management is simple and productivity is low, so that income is also small. This study aims to analyze the determinants of dairy cow business income. Population in this study were all of the dairy farmers from 3 (three) villages in Ngantang District. Sample was determined using a simple random sampling of 100 dairy farmers. Data analysis method used is multiple linear regression. The results showed that factors that had a significant effect on income of dairy business in Ngantang District, Malang Regency were breeding management, number of livestock, experience of raising livestock and medicine / vaccine costs.
Morteza Salehi Sarbijan
Volume 1, Issue 2 , September 2014, , Pages 113-125
Abstract
The role of oil shocks as factors in economic growth of a country is important. With little reflection on the Iran economic structure and other major oil exporter countries that have a strong bond to the proceeds of oil sales، this is a strong suspicion that the origin of the oil shock is caused by ...
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The role of oil shocks as factors in economic growth of a country is important. With little reflection on the Iran economic structure and other major oil exporter countries that have a strong bond to the proceeds of oil sales، this is a strong suspicion that the origin of the oil shock is caused by economic shocks. Purpose of this article is determining and solving of Iran cycles and effect of oil price fluctuation on these cycles using Markov switching model. In line with the main objective of research, extracting of oil price shocks by using Markov switching model and estimation long run relation by using the pattern accumulation Johansen Juselius estimated by using of quarterly data 1988(1) - 2008(2). The results suggest that hypothesis of symmetry of positive and negative oil shocks on production have been rejected. So we can infer that the effects of negative and positive shocks on production are different.
Management
JunWan Chee; Rashad Yazdanifard
Abstract
Customer perception is considered to have an integral influence upon restaurant selection as it is highly important to analyze the preferences of the customers. On the other hand, the Korean food is being accepted in different nations across the world because the younger generations tend to follow the ...
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Customer perception is considered to have an integral influence upon restaurant selection as it is highly important to analyze the preferences of the customers. On the other hand, the Korean food is being accepted in different nations across the world because the younger generations tend to follow the pop culture of Korea which is a powerhouse of Korean media. The Korean restaurants are found to be gaining highly competitive advantage in Malaysia over the other ethnic restaurants. This is due to the customer positive perception regarding the Korean food and its culture. In this research, the focus is upon the identification of the influence of customer perception of selecting a Korean Restaurant in Malaysia. The research is conducted under the view of other scholars and their research as well as published studies. The theory of planned behavior is analyzed in this research along with assessing the customer perception and its influence.
Omid Heidari; Majid Feyz Arefi; Masoumeh Mirjafari Lashkajani
Volume 5, Issue 3 , March 2018, , Pages 118-140
Abstract
In leading organization, considering to strategic intellectual assets capabilities of managers and their management talent are more important. An excellence of organization depends on the development of attitudes and capabilities of managers. On the other hand, managers’ abilities and the creating ...
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In leading organization, considering to strategic intellectual assets capabilities of managers and their management talent are more important. An excellence of organization depends on the development of attitudes and capabilities of managers. On the other hand, managers’ abilities and the creating power of effective organizational strategies are the most important factors to promote motivation, commitment and loyalty of employee. In recent decades, industrial organizations are facing the pressure of innovation, thus an effective innovation management seems necessary that this will be achieved by specific job roles and competencies and special management skills. In order to ensure the ability of managers in areas of innovation, these competencies should be evaluated and also, it is needed to take necessary actions for developing and expanding them. This study aims to identify and prioritize the most influential and eligibility criteria for innovation managers. In present study, we identified and recognize criteria merit for innovative managers, and we used F.DEMATEL method to determine the relationship and how it influence on measures and its severity of influence, also F.ANP is used to prioritize criteria. The result of this research includes a model that consists of three major criteria and 15 sub-criteria. In research model, future studies, management of change and evolution, innovation and entrepreneurship are achieved the first to third priorities.