TY - JOUR ID - 115525 TI - Using a Fuzzy AHP-VIKOR and BSC Approach for Evaluating Aircraft Maintenance Unit Performance JO - International Journal of Management, Accounting and Economics JA - IJMAE LA - en SN - AU - Jamali, Narjes AU - Khameneh, Mehdi Mardaneh AD - Department of Industrial Engineering, College of Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran AD - Department of Industrial Engineering, College of Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran Y1 - 2016 PY - 2016 VL - 3 IS - 10 SP - 623 EP - 634 KW - balanced scorecard (BSC) KW - Fuzzy Analytic Hierarchy Process (FAHP) KW - FVIKOR KW - FPP DO - N2 - Today performance evaluation is known as an inevitable part of management knowledge; in such a way that it can help an organization to consume sources and facilities in an optimum way and also achieve its goals and strategies. In this paper for evaluating the performance of aircraft maintenance unit in Iran, Balanced Scorecard (BSC), a strategic management method for performance measurement using a set of financial and non-financial performance metrics, and Fuzzy Multiple Criteria Decision Making (FMCDM) has been used. 26 criteria for performance evaluation in four BSC perspectives by help of maintenance unit’s experts have been specified. The criteria’s weights via Fuzzy Analytic Hierarchy Process (FAHP) method by using Fuzzy Preference Programming (FPP) approach determined and finally fuzzy VIKOR method has been used to measure the performance of three aircraft maintenance units. Results of research shows that FAHP-FVKIOR evaluation method by BSC can be a useful tool for optimum measuring of performance. UR - https://www.ijmae.com/article_115525.html L1 - https://www.ijmae.com/article_115525_1b23e11e35a00c854b15696d8e2f86f1.pdf ER -