TY - JOUR ID - 115515 TI - Service Quality about Health Sector of UK and Pakistan: A Comparative Study JO - International Journal of Management, Accounting and Economics JA - IJMAE LA - en SN - AU - Iqbal, Qaisar AU - Binti Hassan, Siti Hasnah AD - SZABIST, Islamabad Campus, Pakistan AD - University Sains Malaysia, Main Campus, Malaysia Y1 - 2016 PY - 2016 VL - 3 IS - 9 SP - 473 EP - 485 KW - Service Quality KW - HealthCare Units KW - developing and developed country KW - Patient’s perception DO - N2 - The aim of this study is to determine mean comparison and identify similarities for all five dimensions of service quality between public hospitals in London city, UK and private hospitals in Attock city of Pakistan on the basis of patient’s perception. Data was collected from patients through self-administered questionnaire. SERVQUAL was measurement scale, comprises of 21 items covering all five dimensions. Independence T-Test was performed to analyze collected data using Statistical software package for social sciences. Response rate is this study is 83.33%. It is concluded that in both sectors, performance of hospitals is lowest in responsiveness dimension of service quality. There is highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. UR - https://www.ijmae.com/article_115515.html L1 - https://www.ijmae.com/article_115515_c6ff51cb3b0b7316a9cbceee8b92374d.pdf ER -