ORIGINAL_ARTICLE
The Role of Moral Competence in Enhancing Work Engagement among Nurses
The purpose of this study is to investigate the role of moral competence in enhancing work engagement among nurses. A quantitative correlational research and survey method is applied in this study. Staff Nurses of public hospitals in Malaysia were chosen as statistical population and 364 of them were selected as sample through multistage sampling. Data were analyzed by using SPSS and Smart-PLS. The assessment of the measurement model and the assessment of the estimation of the structural model were conducted to test the hypothesis. The result shows a positive and significant relationship between moral competence and work engagement. The findings of this study have posted an important message to healthcare institutions to play a greater role in coordinating and providing nurses a training relating to nurses’ moral competence as an effort as an effort to facilitate nurses to be more resilient in dealing with high job demands and job complexity of nursing tasks, which in turn it will enhances the level of work engagement among nurses.
https://www.ijmae.com/article_114118_fbed511b714eebadd19670d245642192.pdf
2019-02-01
99
112
Moral Competence
work engagement
Nurses
public hospitals
Novia
Zahrah
noviasah@ymail.com
1
Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Sintok, Malaysia
LEAD_AUTHOR
Azelin
Aziz
azelin@uum.edu.my
2
School of Business Management, Universiti Utara Malaysia, Sintok, Malaysia
AUTHOR
Siti
Abdul Hamid
norasyikin@uum.edu.my
3
School of Business Management, Universiti Utara Malaysia, Sintok, Malaysia
AUTHOR
Al-Homayan, A. M. (2013). The Mediating-Moderating Effects of Job Stress and Organizational Support on the Relationship between Job Demands Resources and Nurses' Job Performance in Saudi Public Hospitals (Doctoral dissertation, Universiti Utara Malaysia).
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43
ORIGINAL_ARTICLE
Measurement of Customer Satisfaction with Service Quality: Study of Fashion Chain Stores in Lithuania
As the needs and expectations of customers for the quality of products and services grow, companies are constantly faced with challenges in order to remain on the market, build customer loyalty and to be competitive. Companies, operating in a fashion industry encounter an extremely dynamic business environment – continuously changing and renewing the product range makes it even more difficult to retain customers. In this case, the efforts of the company and every employee to understand customer expectations and to provide a positive purchasing experience becomes a must. Therefore, it becomes crucial for fashion retailers to continuously measure customer satisfaction with the service quality, identify factors that affect customer satisfaction and, accordingly, to look for opportunities for improvement. SERVQUAL methodological approach and, the specifically five-dimensional model of Assurance, Reliability, Tangibility, Empathy, and Responsiveness was applied measuring customer satisfaction with the service quality of international fashion chain stores in Lithuania. Research revealed the typical demographic and psychographic profile of fashion chain customer and most important factors, affecting customer satisfaction, i.e. the knowledge, and skills of the employees (Assurance dimension), as well as the physical factors related to the interior, layout and pleasant appearance of the employees (Tangibles dimension).
https://www.ijmae.com/article_114183_f87b5c417a5bbb23e830e2907e38e27f.pdf
2019-02-01
113
128
Customer Satisfaction
Service Quality
Fashion Industry
Rita
Bendaravičienė
rita.bendaraviciene@vdu.lt
1
Department of Management, Faculty of Economics and Management, Vytautas Magnus University, Kaunas, Lithuania
LEAD_AUTHOR
Beatričė
Vilkytė
bvilkyte@gmail.com
2
Faculty of Economics and Management, Vytautas Magnus University, Kaunas, Lithuania
AUTHOR
Arefi M., Amini A., Fallahi K. (2010). Drivers of Customer Satisfaction in an Indus. International Journal of Economics and Management Engineering. 4(6).
1
Cardozo, R. N. (1965). An Experimental Study of Customer Effort, Expectation, and Satisfaction. Journal of Marketing Research, 3, 244-249.
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Chou, P. F., Lu, C. S., & Chang, Y-H. (2014). Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan. Transportmetrica A: Transport Science, 10(10), 917-945. https://doi.org /10.1080/23249935.2014.915247
3
Cross A. A. (2017, October 2). Definition of Customer Experience. Retrieved from https://www.ngdata.com/what-is-customer-experience/
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European Primer on Customer Satisfaction Management (2010). European Institute of Public Administration (EIPA), Retrieved from file:///C:/Users/29108/Downloads/ EU_Primer_English__FINAL_LR.pdf
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Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Everitt Bryant, B. (1996). Growing the trust relationship [Electronic version]. Journal of Marketing, 60(4), 7-18. Retrieved from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/431/.
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Gentile, Ch., Spiller, N., & Noci, G. (2007). How to Sustain the Customer Experience: an Overview of Experience Components that Co-create Value with the Customer. European Management Journal, Elsevier, 25(5), 395-410.
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Griffin, A., Gleason, G., Preiss, R. & Shevenaugh, D. (1995). Best Practice for Customer Satisfaction in Manufacturing Firms. Sloan Management Review, 36(2), 87–98.
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Gures, N., Arslan, S. & Tun, S. Y. (2014). Customer Expectation, Satisfaction and Loyalty Relationship in Turkish Airline Industry. International Journal of Marketing Studies, 6(1), 66-74.
10
Islam, M. A., Khadem, M., & Sayem, A. (2012). Service quality, customer satisfaction and customer loyalty analysis in Bangladesh apparel fashion retail: An empirical study. International Journal of Fashion Design, Technology and Education, 5(3), 213-224. https://doi.org/10.1080/17543266.2012.723754
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13
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14
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15
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16
Mahmood, Ch., Khalil, T., & Al-Hattami, A. (2013). Competitive Study of Service Quality Based on the Perception of Customers and Management of Islamic Banks in Pakistan. IOSR Journal of Business and Management, 9, 73-78.
17
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18
Morgan B. (2017, December 5). Five Trends Shaping The Future of Customer Experience in 2018. Retrieved from https://www.forbes.com/sites/blakemorgan/2017/12 /05/five-trends-shaping-the-future-of-customer-experience-in-2018/#7cc6d6302d9c
19
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20
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL - A multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
21
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22
Poškutė V., & Bivainienė L. (2011). AB "Šiaulių bankas" paslaugų kokybės vertinimas. Ekonomika ir vadyba: aktualijos ir perspektyvos, 3(23).
23
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24
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25
Reisberg, M. (1996). Customer Satisfaction in Health Care. Perspectives on Administration and Supervision, 6(2), 12-15.
26
Richardson A. (2010, October 28). Understanding Customer Experience. Retrieved from https://hbr.org/2010/10/understanding-customer-experie
27
Saricam, C., Kalaoglu, F., Ozduygu, Y., S., & Orun, H. (2012). Apparel Product Evaluation and Quality Perception of Turkish Consumers. RMUTP International Conference: Textiles & Fashion, Bangkok, Thailand.
28
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29
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30
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32
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33
ORIGINAL_ARTICLE
The Relationship between the Tenure, the Power and Diligence of the CEO with Real Earnings Management
The purpose of this study was to investigate the relationship between CEO’s (Chief Executive Officer) tenure, power and diligence with the management of earnings in companies admitted to Tehran Stock Exchange. This research is applied and includes 131 companies listed in Tehran Stock Exchange between 2013 and 2017. This research was tested in three hypotheses using multi variate regression in Eviwes software version 9. The findings of three hypotheses showed that among the independent and controlling variables, between CEO tenure (negative and significant), CEO’s (positive and significant), CEO’s diligence (negative and significant), market value to book value (negative and significant), the return on assets (negative and significant), and the size of the audit firm (negative and significant) have a meaningful relationship with real earnings management. As a result, it is imperative that managers and investors focus on this issue in order to see better management and investment.
https://www.ijmae.com/article_114255_c090f33b99d2598a9ae2dc1fd295abb8.pdf
2019-02-01
129
145
CEO’s Tenure
CEO's Power
CEO's Diligence
Real Earnings Management
Zabiholah
Khani
khanifinance@gmail.com
1
Department of Accounting, Fasa Branch, Islamic Azad University, Fasa, Iran
AUTHOR
Hossein
Rajabdorri
hosrado@gmail.com
2
Department of Accounting, Bandar Abbas Branch, Islamic Azad University, Bandar Abbas, Iran
LEAD_AUTHOR
Neda
Sadri
neda.sadri1990@gmail.com
3
Department of Accounting, Fasa Branch, Islamic Azad University, Fasa, Iran
AUTHOR
Aboody, D., & Kaznik, R. (2000). CEO Stock Option Awards and the Timing of Corporate Voluntary Disclosures. Journal of Accounting & Economics, 29, 73 - 100.
1
Aghaie, M., & Chalaki, P. (2009). Investigating the Relationship between Corporate Governance and Succession Management in Listed Companies in Tehran Stock Exchange. Accounting and Auditing Research, 4 (1), 54- 77. (In Persian)
2
Ahmadpour, A., Esamattabari, E. & Talebtabarahangar, M. (2015). Earnings Quality and CEO Tenure. Empirical Research in Accounting, 5 (4), 1- 14. (In Persian)
3
Ali, A., & Zhang, W. (2015). CEO Tenure and Earnings Management. Journal of Accounting & Economics, 59, 60 - 79.
4
Armstrong, C. S., Larcker, D. F., Ormazabal, G., & Taylor, D. J. (2013). The Relation between Equity Incentives and Misreporting: The Role of Risk-Taking Incentives. Journal of Accounting & Economics, 109 (2), 327 - 350.
5
Baber, W. R., Kang, S.-H., & Li, Y. (2011). Modeling Discretionary Accrual Reversal and the Balance Sheet as an Earnings Management Constraint. The Accounting Review, 86 (4), 1189 - 1212.
6
Bergstresser, D., & Philippon, T. (2006). CEO Incentives and Earnings Management. Journal of Financial Economics, 80 (3), 511 - 529.
7
Bhojraj, S., Hribar, P., Picconi, M., & McInnis, J. (2009). Making Sense of Cents: An Examination of Firms that Marginally Miss or Beat Analyst Forecasts. The Journal of Finance, 64 (5), 2359 - 2386.
8
Bozorgasl, M., Rajabdorri, H. & Khoramin, M. (2018). Investigating the Factors Which Affect the timely Audit Reports. Accounting Knowledge, 9 (1), 115- 146. (In Persian)
9
Cheng, Q., & Warfield, T. D. (2005). Equity Incentives and Earnings Management. The Accounting Review, 80 (2), 441 - 476.
10
Chi, W., Lisic, L. L., & Pevzner, M. (2011). Is Enhanced Audit Quality Associated with Greater Real Earnings Management?. Accounting Horizons, 25 (2), 315 - 335.
11
Chiu, P.-C., Teoh, S. H., & Tian, F. (2013). Board Interlocks and Earnings Management Contagion. The Accounting Review, 88 (3), 915 - 944.
12
Cho, Y., & Chan, M. (2018). The Impact of CEO Characteristics on Real Earnings Management: Evidence from the US Banking Industry. Journal of Applied Finance & Banking, 8 (2), 17-44.
13
Cohen, D., Dey, A., & Lys, T. (2008). Real and Accrual-Based Earnings Management in the Pre-and Post-Sarbanes-Oxley Period. The Accounting Review, 83 (3), 757 - 787.
14
Cornett, M. M., Marcus, A. J., & Tehranian, H. (2008). Corporate governance and pay-for-performance: The impact of earnings management. Journal of Financial Economics, 87 (2), 357 - 373.
15
Daily, C. M., & Johnson, J. L. (1997). Sources of CEO Power and Firm Financial Performance: A Longitudinal Assessment. Journal of Management, 23 (2), 97 - 117.
16
Dechow, P. M., Sloan, R. G., & Sweeney, A. P. (1995). Detecting Earnings Management. The Accounting Review, 70 (2), 193 - 225.
17
Falato, A., Li, D., & Milbourn, T. (2015). Which Skills Matter in the Market for CEOs? Evidence from Pay for CEO Credentials. Management Science, 61(12), 2845 - 2869.
18
Fich, E. M., & Shivdasani, A. (2006). Are Busy Boards Effective Monitors?. The Journal of Finance, 61 (2), 689 - 724.
19
Fields, T., Lyz, T., & Vincent, L. (2001). Empirical Research on Accounting Choice. Journal of Accounting and Economics, 31 (1-3), 255 - 308.
20
Graham, J., Harvey, C., & Rajgopal, S. (2005). The Economic Implications of Corporate Financial Reporting. Journal of Accounting and Economics, 40 (1-3), 3 - 73.
21
Hambrick, D. C., & Quigley, T. J. (2014). Toward More Accurate Contextualization of the CEO Effect on Firm performance. Strategic Management Journal, 35 (4), 473 - 491.
22
Healy, P. M., & Wahlen, J. (1999). A Review of the Earnings Management Literature and its Implications for Standard Setting. Accounting Horizons, 13 (4), 365 - 383.
23
Järvinen, T., & Myllymäki, E.-R. (2016). Real Earnings Management before and after Reporting SOX 404 Material Weakness. Accounting Horizons, 30 (1), 119 - 141.
24
Jensen, M.C. (1986). Agency Costs of Free Cash Flow, Corporate Finance and Takeovers. Am. Econ. Rev, 76, 323–329.
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26
Kedia, S. (2003). Do executive stock options generate incentives for earnings management? Evidence from accounting restatements. Harvard Business School & Ohio State University, Working paper.
27
Khakpoor, Z. (2016). The effect of the CEO's rotation period on types of genuine earnings management in manufacturing companies. Master's Degree of Accounting in Semnan University to guide Sayed Kazem Ebrahimi. (In Persian)
28
Khodamipoir, A. & Sheybani, A. (2018). Investigating the Moderating Role of Real Earnings management on the Relationship between Customer Focus and Tax-Evidence Evidence from Tehran Stock Exchange. Accounting Knowledge, Accepted for publication. (In Persian)
29
Kim, J., & Sohn, B. (2013). Real earnings management and cost of capital. Journal of Accounting and Public Policy, 32 (6), 518–543.
30
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31
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34
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35
Melazadeh, M., Laridashtbayzi, M., & Saei, M. (2016). Effect of Managing Director's Financial Knowledge on Earnings management. Financial Accounting and Auditing Research, 8 (30), 37-60. (In Persian)
36
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Nekhili, M., Ben Amer, I. F., Chtioui, T., & Faten, L. (2016). Free cash flow and earnings management: The moderating role of governance and ownership. The Journal of Applied Business Research, 32 (1), 255- 268.
38
Norhayati, Z., Rahayu, A. & LaMohdIsa, N. (2013). The Impact of Leverage on Real Earnings Management. Procedia Economics and Finance, 7, 86–95.
39
Roychowdhury, S. (2006). Earnings Management through Real Activities Manipulation. Journal of Accounting and Economics, 42, 335 - 370.
40
Saffai, N. (2013). Investigating the Impact of Board and Corporate Governance Mechanisms on Real Earnings management in Listed Companies in Tehran Stock Exchange. Master's Degree in Accounting. Islamic Azad University of Marvdasht Branch to guide Mehdi Hosseini Azzanakhari. (In Persian)
41
Shuto, A. (2007). Executive compensation and earnings management: Empirical evidence from Japan. Journal of International Accounting Auditing and Taxation, 16 (1), 1 - 26.
42
Sun, J., Lan, J., & Liu, G. (2014). Independ Audit Committee Charactristics and Real Earnings Management. Managerial Auditing Journal, 29 (2), 153-172.
43
Wang, G., Holmes Jr., R. M., Oh, I.-S., & Zhu, W. (2016). Do CEOs Matter to Firm Strategic Actions and Firm Performance? A Meta-Analytic Investigation Based on Upper Echelons Theory. Personnel Psychology, 69 (4), 775 - 862.
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46
Zang, A. Y. (2012). Evidence on the Trade-Off between Real Activities Manipulation and Accrual-Based Earnings Management. The Accounting Review, 87 (2), 675 - 703.
47
Zarebehnamiri, M., Fateri, A., & Malekiankolahbasti, M. (2015). The Investigation of the Relationship between Real and Accrual Earnings Management and Capital Cost in Tehran Stock Exchange. Financial Management Strategy, 3 (1), 141- 159. (In Persian)
48
ORIGINAL_ARTICLE
Accountability Practices of Waqf Institution in Malaysia: A Critical Analysis
The purpose of this research is to explore case studies based on multiple case study aiming to provide a comprehensive understanding of the waqf accountability practices in Malaysia. Waqf as well as the philanthropic body in Malaysia at this time having a massive development from its first presence in the past. The development generates, among others, especially subject to managing accountability. In Malaysia, the State Islamic Religious Council (SIRCs) is accountable to handle waqf assets given to them. As of recent, there are numbers of study taking into the functioning of the State Islamic Religious Councils in handling the waqf. This critical analysis of waqf is based on 13 states and 1 federal territory in Malaysia. The article is primarily theoretical and conceptual nature. Literature explores the history of the establishment, the law applies, current practices and the accountability practices. The results provide added value to the current research.
https://www.ijmae.com/article_114272_d13dee95798f19bb436346fa7ca1505f.pdf
2019-02-01
146
171
Accountability practice
waqf institutions
Malaysia
Critical analysis
Abdullah
Ahmed Ayedh
abdullah.mohammed@usim.edu.my
1
Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia, Bandar Baru Nilai, Nilai 71800, Negeri Sembilan, Malaysia
LEAD_AUTHOR
Aimi
Kamarubahrin
aimi_fadzirul4@yahoo.com
2
Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia, Bandar Baru Nilai, Nilai 71800, Negeri Sembilan, Malaysia
AUTHOR
Khairil
Khairi
3
Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia, Bandar Baru Nilai, Nilai 71800, Negeri Sembilan, Malaysia
AUTHOR
Abd Latiff, A. Z., Ismail, C. Z., and Mohd Daud, N. (2006). Pengurusan harta wakaf dan potensinya ke arah kemajuan pendidikan umat islam di Malaysia. Artikel dibentangkan di Konvensyen Wakaf Kebangsaan 1214 September 2006 di Hotel Legend Kuala Lumpur, Malaysia.
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55
ORIGINAL_ARTICLE
Students Perception of the Role of Emotional Intelligence on Academic Achievements
Many factors influencing students’ achievement in their academic field. One of them is Emotional Intelligence (EI). The purpose of this research is to examine the role of Emotional Intelligence on academic achievement among business program undergraduate students of President University. A qualitative study is used based on students’ perceptions and experiences and how it impacts to academic achievement. A survey was conducted by using purposive sampling technique. Six students were selected to be the participants of this qualitative research. Semi-structured interview were conducted to investigate students’ perception in EI and academic achievement. The results of this study showed that 1. In their personal qualities, most students cared about self-awareness and self-management of EI components. 2. Most students realized that their perceived EI has high contribution to their academic achievement. 3. Students controlled themselves in the context of relationship, adaptation, and caring to their environment. In other words, they implemented two components of EI especially in social awareness and relationship management. Finally, all students realized the importance of EI in their university experience especially in self-management and relationship management. The result of this study indicates that EI has an important contribution to students’ lived experience and academic achievement in a university.
https://www.ijmae.com/article_114328_726e3b7de21b86ce3ac7926c2c7b2418.pdf
2019-02-01
172
183
Emotional Intelligence (EI)
Academic Achievements
Self-awareness
Self-management
social awareness and relationship management
L
Liswandi
liwan_72@yahoo.com
1
Faculty of Business, President University, Cikarang, Indonesia
LEAD_AUTHOR
Erny
Hutabarat
ernyeh@gmail.com
2
Faculty of Business, President University, Cikarang, Indonesia
AUTHOR
Bar-On, R. (2004) The Bar-On Emotional Quotient Inventory (EQ – I): Rationale, description and summary of psychometric properties. In Geher, G. (Ed.). Measuring Emotional Intelligence: Common ground and controversy. New York: Nova Science Publishing. 115 – 145.
1
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3
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4
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7
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13
Jamali, M., Noroozi, A., & Tahmasebi, R. (2013). Factors Affecting Academic, Self-Efficacy, and Its Association with Academic Achievement among Students of Bushehr University Medical Sciences. Iranian Journal of Medical Eduction. 13: 629-641.
14
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16
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17
Low, G. R. & Nelson, D. B. (2006, October 18 – 21). Emotional Intelligence and college success: A research-based assessment and intervention. Paper presented at the 39th Annual Conference of the College Reading and Learning Association and the 25th AnnualConference of College Academic Support Programs, Austin, Texas. Retrieved January 5, 2019, fromhttp://www.tamuk.edu/edu/kwei000/Research/ Articles/Article_files/EI_and_College_Success-2006_cederpaper.pdf
18
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20
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Ramirez J., Gudi, A., Griffin, T., & Sherbert, E. (2016). Students’ perceptions of the Role of Emotional Intelligence in College Success: A Phenomenological Study. International Journal of Business Marketing and Management (IJBMM). Vol 1 (3), 58-78.
24
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28
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29
ORIGINAL_ARTICLE
Transformational Leadership and Employee Psychological Wellbeing among Faculty Staff: The Mediating Role of Self-Efficacy
Employee psychological wellbeing has increasingly become a serious problem for organizations’ managers and policymakers globally. The purpose of this paper is to propose a theoretical framework and advance propositions to be validated empirically in future researches. This paper explicates the influence of transformational leadership through self-efficacy on employee psychological wellbeing among faculty staff of HEIs. Being a conceptual paper, it reviewed academic articles on the latent variables of the study in line with theoretical perspectives. The study draws deduction from job demands-resources theory to explain and provide backing for the theoretical model. The paper will assist managers and policymakers, particularly the universities’ management to comprehend the theoretical importance of employee psychological wellbeing in enhancing performance of academics. The paper would stimulate additional studies on employee psychological wellbeing of workers, especially in HEIs. Also, the suggested model would offer several implications for comprehending and supporting employee psychological wellbeing in organizations. More so, this study adds to existing literature on wellbeing
https://www.ijmae.com/article_114330_7603b9417d2949c9a254f5ba6c492ca8.pdf
2019-02-01
184
197
Transformational Leadership
Employee psychological wellbeing
self-efficacy
JDR theory
Faculty staff
Obobanyi
Ahmed
ahmedomj200@gmail.com
1
School of Business Management, Universiti Utara Malaysia, 06010, Sintok, Kedah, Malaysia
LEAD_AUTHOR
Awanis
Ishak
awanis@uum.edu.my
2
School of Business Management, Universiti Utara Malaysia, 06010, Sintok, Kedah, Malaysia
AUTHOR
Bidayatul
KaMustafa mil
bidayatul@uum.edu.my
3
School of Business Management, Universiti Utara Malaysia, 06010, Sintok, Kedah, Malaysia
AUTHOR
American Psychological Association (2015), “2015 work and well-being survey”, available at: www.apaexcellence.org/ (accessed August 1, 2015).
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