Volume 11 (2024)
Volume 10 (2023)
Volume 9 (2022)
Volume 8 (2021)
Volume 7 (2020)
Volume 6 (2019)
Volume 5 (2018)
Volume 4 (2017)
Volume 3 (2016)
Volume 2 (2015)
Volume 1 (2014)
Management
Presenting a Model for B2B Customer Complaint Management in the Crude Oil Products Industry in Iraq

Mohammed. Hadi Radhi Al-Maryani; Morteza Movaghar; Bahareh Abedin; Mohsen Alizadeh Sani

Volume 11, Issue 1 , January 2024, , Pages 1-18

https://doi.org/10.5281/zenodo.10808826

Abstract
  In the intricate and dynamic landscape of the Crude Oil Products Industry, it is imperative for companies to comprehend customer needs and desires thoroughly. This understanding enables proactive responses to customer needs, fostering enduring, mutually beneficial business relationships, and leveraging ...  Read More

Management
Brand Gender in the Global Smartphone Market and Relationship with Customer Loyalty and Brand Equity in Iran

Samira Sadat Ebnerasoul; Seyed Jalal Moosavi Bazargan

Volume 11, Issue 1 , January 2024, , Pages 38-61

https://doi.org/10.5281/zenodo.10808990

Abstract
  This research aims to investigate whether smartphone brands have gender from the perspective of Iranian users and examine the relationship between different genders of smartphones and brand equity with mediating role of customer loyalty. This is a quantitative study that uses inferential statistics to ...  Read More

Management
Leadership Communication and Performance of Multinational Enterprises: A Case of Business Development Organization, East Africa, Tanzania

Grace Mpuya

Volume 11, Issue 1 , January 2024, , Pages 62-74

https://doi.org/10.5281/zenodo.10809047

Abstract
  Multinational Enterprises (MNEs) are companies that operate in multiple countries, and their performance is critical to the global economy. This study explores the relationship between leadership communication and organizational performance in Business Development Organisation (BDO) East African multinational ...  Read More

Management
Influence of Online Banking on Bank Performance in Nepal: Mediating Role of Training and Development

Tribhuwan Kumar Bhatt; Xianghua Dang; Shahina Qurban Jan; Muhammad Babar Iqbal

Volume 11, Issue 1 , January 2024, , Pages 75-95

https://doi.org/10.5281/zenodo.10809114

Abstract
  Since the internet became freely accessible everywhere in recent years. As banking transactions changed and shifted to online banking, banks paid more attention to how to make the best use of it, reduce operating expenses, and boost profitability. Online banking is a method of doing business that has ...  Read More

Management
External Financing and Earnings Quality: Moderating Role of Enterprise Risk Management

Zohre Arefmanesh; Habib Ansari Samani

Volume 11, Issue 1 , January 2024, , Pages 96-110

https://doi.org/10.5281/zenodo.10809213

Abstract
  Accounting information plays a crucial role in the decision-making process of lenders. They pay special attention to the income statement and its quality when making decisions. Consequently, financial statements must meet the minimum required standards. Adopting a comprehensive risk management approach ...  Read More

Management
Diversification Strategy and Financial Performance of Insurance Firms: Evidence from Iran

Seyed Amirhossein Shojaei

Volume 10, Issue 12 , December 2023, , Pages 997-1021

https://doi.org/10.5281/zenodo.10656766

Abstract
  This paper investigates the impact of diversification strategy on firm performance. The paper looks into three dimensions of diversification strategy in terms of staff, product and geographical presence, using return on asset (ROA) and return on equity (ROE) to proxy for financial performance. Using ...  Read More

Management
Impact of Self-Directed Career Attitude on Employee Job Satisfaction: Mediating Role of Leadership

Muhammad Babar Iqbal; Jianxun Li; Shahina Qurban Jan; Tribhuwan Kumar Bhatt

Volume 10, Issue 12 , December 2023, , Pages 1022-1038

https://doi.org/10.5281/zenodo.10659187

Abstract
  The self-directed career attitude encompasses the willingness to take ownership and control of one's career path and actively steer one's professional growth and advancement. The present study aims to investigate the influence of self-directed career attitude (SDCA) on employee job satisfaction (EJS). ...  Read More

Management
Understanding Green Cosmetic Adoption in Indonesia: Environmental Consciousness and the Theory of Reasoned Action Perspective

Andika Andika; Nadia Nadia; Bimo Harnaji; Mohamad Najmudin

Volume 10, Issue 11 , November 2023, , Pages 875-903

https://doi.org/10.5281/zenodo.10468042

Abstract
  Amidst growing concerns about environmental degradation, global trends increasingly emphasize the urgency to adopt eco-friendly consumption patterns. This paradigm shift drives the emergence of sustainability-centered products, especially in the cosmetics sector. Despite experiencing substantial growth, ...  Read More

Management
Navigating Turbulence: Crisis Communication of Airlines in the Philippines during the COVID-19 Pandemic

Claire Anne Jimenez; Pamela Resurreccion

Volume 10, Issue 11 , November 2023, , Pages 973-996

https://doi.org/10.5281/zenodo.10480749

Abstract
  The recent coronavirus pandemic was a black swan event, and the airline industry was one of the most stricken. The crisis that airlines had to face during the pandemic was not just a health-related crisis but a consequential one within their own canceled flights, rebooking concerns, and a surge in refund ...  Read More

Management
Earnings Management and MD&A Readability: Does Business Strategy Matter? Evidence in Indonesia

Dyna Rachmawati; Magdalena Jayati Marinda Janggu

Volume 10, Issue 10 , October 2023, , Pages 806-832

https://doi.org/10.5281/zenodo.10432235

Abstract
  This study aims to examine the role of business strategy in the relationship between earnings management and MD&A readability. Previous research has shown inconsistency of results in testing the effect of earnings management on MD&A readability. This inconsistency can be caused by the fact that ...  Read More

Management
Impact of Self-Directed Career Attitude on OCB in SMEs: Mediating Role of Trust

Muhammad Babar Iqbal; Jianxun Li; Shahina Qurban Jan

Volume 10, Issue 9 , September 2023, , Pages 658-674

https://doi.org/10.5281/zenodo.10086297

Abstract
  The self-directed career attitude involves assuming responsibility and authority over one's career trajectory and actively directing one's professional development. This study examines the impact of self-directed career attitude (SDCA) on organizational citizenship behavior (OCB). This study also examines ...  Read More

Management
Kirkpatrick Model as Evaluation Training Program for Assessor: Case Study of Government Employee

Ahmad Azmy; Nidya Yunita Setiarini

Volume 10, Issue 9 , September 2023, , Pages 675-696

https://doi.org/10.5281/zenodo.10115328

Abstract
  The study analyzed the evaluation of training programs provided to prospective assessors at the Ministry of Energy and Mineral Resources. The object of study is a trainee who is projected as an assessor.  The total number of participants was 23 people. Kirkpatrick's model served as the basis for ...  Read More

Management
Effect of Environmental Values on Ecotourism Visit Intention: Evidence from a Sub-Saharan African Context

Ojiaku Obinna Christian; Chidebe Edwin Egwuatu; Ireneus Chukwudi Nwaizugbo

Volume 10, Issue 9 , September 2023, , Pages 697-716

https://doi.org/10.5281/zenodo.10123891

Abstract
  Human activities are causing great damage to the climate and the consequences are projected to be dire in the future. Tourism alone contributes about 8% to greenhouse emissions necessitating the call for sustainable tourism as a way to promote environmental conservation. This study examines the effect ...  Read More

Management
The Pattern of Blockchain Technology Deployment Requirements in the Developing Accounting Industry

Ali Najarian; Roya Hejazinia

Volume 10, Issue 8 , August 2023, , Pages 513-537

https://doi.org/10.5281/zenodo.8418068

Abstract
  In the accounting position, there has been a great deal of spotlight on the utilization of blockchain innovation, particularly in developing countries, where apparently remarkable assumptions ought to be acknowledged in the near future. The objective of this study is to recognize the prerequisites that ...  Read More

Management
Impact of Cultural Intelligence and Learning Styles on Leadership Effectiveness: A Conceptual Analysis

Zubair Hassan; Zabeda Bt Abdul Hamid

Volume 10, Issue 8 , August 2023, , Pages 589-616

https://doi.org/10.5281/zenodo.8419202

Abstract
  The study has reviewed a significant number of research articles to examine the effects of cultural intelligence and learning styles on leadership effectiveness. Almost all the articles reviewed were empirical in nature and few conceptual papers were reviewed as well. Fifteen (15) relevant research were ...  Read More

Management
Investigating Consumer's Perceived Value in B2C Model of Electronic Commerce: A Research Framework and an Empirical Case Study

Mohammad Safari; Leyla Ahmadian; Zahra Kazemi Saraskanrood

Volume 10, Issue 8 , August 2023, , Pages 617-643

https://doi.org/10.5281/zenodo.8422694

Abstract
  This study builds upon previous research on the value propositions of electronic commerce for the consumer and proposes a research framework for investigating consumer's perceived value in the B2C model of electronic commerce. The proposed research model encompasses five main dimensions of consumers' ...  Read More

Management
Effect of Sustainable Supplier Selection on Procurement Performance of Chartered Public Universities in Kenya

Andolo Dan Ojijo

Volume 10, Issue 7 , July 2023, , Pages 447-467

https://doi.org/10.5281/zenodo.8265343

Abstract
  Public universities have recognized the power they hold as influential entities within communities, and with this power comes the responsibility to select suppliers who share on their vision. By prioritizing sustainability in their procurement strategies, universities can lessen their environmental impact ...  Read More

Management
Internal Marketing and Sales Force Performance of Beverage Manufacturing Firms in Nigeria

Nfawa Erasmus Usani; Emem Akaniyene Sampson

Volume 10, Issue 7 , July 2023, , Pages 480-494

https://doi.org/10.5281/zenodo.8268267

Abstract
  This study was designed to investigate the influence of internal marketing on the sales force performance of beverage manufacturing firms in Nigeria. The underpinnings of internal marketing were internal communication and internal training. The population of the study included the salespersons that were ...  Read More

Management
Testing the Accuracy of Altman, Springate, and Zmijewski Models in the Context of Indonesian Banking

Adi Gunanto

Volume 10, Issue 6 , June 2023, , Pages 379-395

https://doi.org/10.5281/zenodo.8208093

Abstract
  This research aims to identify the most accurate model for predicting bankruptcy in the banking industry in Indonesia. The three models used in this study are the Altman X-Score, Springate S-Score, and Zmijewski Z-Score models. The population used consists of all banks listed on the Indonesia Stock Exchange ...  Read More

Management
Customers’ Awareness, Perceptions and Satisfaction from Islamic Banking Products and Services: Evidence from Nigeria

Sunday Oseiweh Ogbeide; Sunday Nosa Ugbogbo

Volume 10, Issue 6 , June 2023, , Pages 396-411

https://doi.org/10.5281/zenodo.8212631

Abstract
  This study investigated the awareness, perceptions and satisfaction of bank customers over Islamic bank products and services within the Benin metropolis. The specific objectives of the research were to examine the relationship between awareness and Islamic bank products and services; find out if customers’ ...  Read More

Management
Organizational Vigor Creation Paradigm Model in Universities

Behnoush Jovari

Volume 10, Issue 6 , June 2023, , Pages 425-446

https://doi.org/10.5281/zenodo.8217674

Abstract
  This study aimed to identify and validate the organizational vigor creation model in the universities. In order to identify factors affecting the organizational vigor, after a focused literature review the consensus of the experts' opinion was explored. This information was placed in the form of a set ...  Read More

Management
A Causal Model of the Relationship Between Customer Contact Points and Word of Mouth Through Customer Experience in the Insurance Industry

Yousef Ramezani; Amirhossien Okhravi; Tahereh Heydarnejad; Sepideh Salarpanah

Volume 10, Issue 5 , May 2023, , Pages 297-317

https://doi.org/10.5281/zenodo.8054825

Abstract
  Customer contact points are known as the building blocks of the customer experience and for designing and enhancing the customer experience. The purpose of this study is to investigate the causal relationships between customer contact points and word of mouth through customer experience in the insurance ...  Read More

Management
Narcissistic Leadership and Follower Voice: The Mediating Roles of Surface Acting and Emotional Exhaustion and Moderating Role of Attachment Style

Sadegh Ashegh Hooseini; Mohammad Sadegh Sharifirad; Nahid Amrollahi Biuki

Volume 10, Issue 5 , May 2023, , Pages 318-338

https://doi.org/10.5281/zenodo.8059087

Abstract
  Leadership has become an important topic in industrial-organizational psychology, and a popular concept for adult development. Researchers generally believe that one of the factors that lead to leaders harming followers is narcissistic leadership. Narcissistic leaders generally cause emotional damage ...  Read More

Management
The Effect of Corporate Governance on Competitive Advantage Through Organizational Learning

Raghad Darweesh; Mohammad Abuareish

Volume 10, Issue 4 , April 2023, , Pages 223-239

https://doi.org/10.5281/zenodo.7954404

Abstract
  In this rapidly changing environment, organizations need to preserve their competitive position by committing to corporate governance practices and facilitating learning capabilities. This study aims to investigate the influence of corporate governance on competitive advantage through organizational ...  Read More

Management
Effect of Green Supply Chain Management Practices on Environmental Performance of Sugar Firms in Western Kenya

Andolo Dan Ojijo

Volume 10, Issue 4 , April 2023, , Pages 260-283

https://doi.org/10.5281/zenodo.7964892

Abstract
  Organizations are facing increasing pressure to consider the environmental impact of their industrial operations, particularly in high-polluting industries. Supply chain management is now being utilized more frequently to address the environmental pollution challenges that arise due to industrial development. ...  Read More