Management
Tribhuwan Kumar Bhatt; Xianghua Dang; Shahina Qurban Jan; Muhammad Babar Iqbal
Abstract
Since the internet became freely accessible everywhere in recent years. As banking transactions changed and shifted to online banking, banks paid more attention to how to make the best use of it, reduce operating expenses, and boost profitability. Online banking is a method of doing business that has ...
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Since the internet became freely accessible everywhere in recent years. As banking transactions changed and shifted to online banking, banks paid more attention to how to make the best use of it, reduce operating expenses, and boost profitability. Online banking is a method of doing business that has frameworks that are properly connected with various customer-oriented services offered while also lowering costs and raising profits. The current study sought to investigate the impact of internet banking on Nepali banks' performance in terms of the mediating effect of training and development. It focuses mostly on how training and development affect bank performance in Nepal. Additionally, it emphasizes how crucial online banking can be for improving bank financial performance.The data were selected from 150 respondents of commercial banks located at Khathmandu, Bhaktapur, and Lalitpur. As the primary source of quantitative data for the present research, participants completed a self-administered questionnaire. Additionally, partial least squares structural equation modeling (PLS-SEM) was used to examine the data obtained through the use of questionnaires. The findings suggest a favorable association between online banking and bank performance. According to the findings, training and development significantly impact bank performance. The findings also indicate that the association between online banking and bank performance is mediated by training and development. To meet the intended profitability ratio from online banking, increase customer satisfaction, and produce strong financial performance, management should work to put focus on the training and development process.
Management
Md. Mizanur Rahman Chowdhury; Zahurul Alam; Mohammad Aktaruzzaman Khan
Abstract
Training and development activity is indispensable for the survival of any type of organization especially service-oriented organization where the skills of the workforce should be continuously upgraded for the survival of the cut-throat competition. Unfortunately, this function is not given equal emphasis ...
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Training and development activity is indispensable for the survival of any type of organization especially service-oriented organization where the skills of the workforce should be continuously upgraded for the survival of the cut-throat competition. Unfortunately, this function is not given equal emphasis in the banking sector. The present study attempts to discover any statistically significant perceptual differences among public, private, and foreign banks regarding development and training programs in the selected banking enterprises in Bangladesh. The study reveals that there are statistically significant perceptual differences among public, private, and foreign bank employees regarding different contents of training and development programs in some selected banking enterprises in Bangladesh. The study further investigated that selected foreign bankers’ perception of various components of training and development programs is better in comparison to the perception of public and private bankers of Bangladesh. Finally, the study finding implies that private and public banks should put greater emphasis on their training and development programs.
