Customers’ Awareness, Perceptions and Satisfaction from Islamic Banking Products and Services: Evidence from Nigeria

Sunday Oseiweh Ogbeide; Sunday Nosa Ugbogbo

Volume 10, Issue 6 , June 2023, , Pages 396-411

  This study investigated the awareness, perceptions and satisfaction of bank customers over Islamic bank products and services within the Benin metropolis. The specific objectives of the research were to examine the relationship between awareness and Islamic bank products and services; find out if customers’ ...  Read More

Towards an Improved Health Service Quality Delivery and Patient Loyalty: Does Satisfaction Really Matter?

Geoffrey Bentum-Micah; Wenxin Wang; Moses A. Ameyaw; Zhiqiang Ma; Victor Bondzie-Micah

Volume 7, Issue 4 , April 2020, , Pages 173-188

  The healthcare industry in developing nations has chronicled high development rate in our current dispensation. This study sought to identify the most critical factors in hospitals related service delivery quality that will drive loyalty and hence ensure the survival and success of the hospital in the ...  Read More

The Mediating Effect of Perceived Value on the Relationship between Service Encounter Quality and Satisfaction: Evidence from Luxury Town Hotels in Kenya

Wanjiku Ng’ang’a. K; Justus M. Munyoki; Francis Kibera; Ganesh P. Pokhariyal

Volume 7, Issue 1 , January 2020, , Pages 1-19

  The main objective of this study was to determine the mediating effect of perceived value on the relationship between service encounter quality and customer satisfaction. The study was anchored on the value percept theory and the service encounter needs theory. Literature from preceding correlated studies ...  Read More

Impact of Service Quality Dimensions on Internet Banking Adoption, Satisfaction and Patronage

Hema Raviadaran; Omkar Dastane; Muhamad Yusnorizam Ma’arif; Nurhizam Safie Mohd Satar

Volume 6, Issue 10 , October 2019, , Pages 709-730

  Banking, a demand-driven industry is vastly growing to date by consistently expanding its client network via internet banking. The rendered service quality by banks has nevertheless been the essential tool for attracting prospective customers. Although, impact of service quality on satisfaction and patronage ...  Read More

The Effect of Stakeholder Connectivity toward Indonesia DMO

J Jumadi

Volume 6, Issue 6 , June 2019, , Pages 427-435

  The creating benefit of the tourism industry if the tourism industry can be creating good management with Management Organization (DMO) and development good relationship with stakeholder connectivity. Aim to the research to evaluation of the effect of stakeholder connectivity toward of Indonesia DMO. ...  Read More

Factors Affecting Islamic Clothing Purchase Decision by the Mediating Role of Word of Mouth

Mohammad Mokhtari; Seyyed Morteza Ghayoor; Behzad Hassannezhad Kashani

Volume 5, Issue 12 , December 2018, , Pages 905-922

  By investigating the human life and its evolutions, it can be conceived that human, from the beginning of creature, has attempted to prepare a suitable clothes for himself. The history shows that all divine religions, particularly Islam, have paid a special attention to the human covering as a natural ...  Read More