Keywords = Service Quality
Towards an Improved Health Service Quality Delivery and Patient Loyalty: Does Satisfaction Really Matter?

Volume 7, Issue 4, April 2020, Pages 173-188

Geoffrey Bentum-Micah; Wenxin Wang; Moses A. Ameyaw; Zhiqiang Ma; Victor Bondzie-Micah


The Antecedes of Service Quality and Patients’ Satisfaction Equally Drive Patients’ Loyalty in Private Healthcare Delivery: Thinking the future

Volume 7, Issue 2, February 2020, Pages 86-101

Geoffrey Bentum-Micah; Wenxin Wang; Moses A. Ameyaw; Zhiqiang Ma; Victor Bondzie-Micah


Impact of Service Quality Dimensions on Internet Banking Adoption, Satisfaction and Patronage

Volume 6, Issue 10, October 2019, Pages 709-730

Hema Raviadaran; Omkar Dastane; Muhamad Yusnorizam Ma’arif; Nurhizam Safie Mohd Satar


Individual’s Cultural Orientation and Perceived Service Quality in the Hospitality Industry

Volume 6, Issue 4, April 2019, Pages 313-346

Courage Simon Kofi Dogbe; Wisdom Wise Kwabla Pomegbe; Sampson Ato Sarsah; Charles Oduro Acheampong Otoo


Measurement of Customer Satisfaction with Service Quality: Study of Fashion Chain Stores in Lithuania

Volume 6, Issue 2, January and February 2019, Pages 113-128

Rita Bendaravičienė; Beatričė Vilkytė


A Gender-Based Approach: Service Quality and Customer’s Loyalty

Volume 3, Issue 12, December 2016, Pages 822-836

Qaisar Iqbal; Basheer Ahmad; Adeel Nasim


Service Quality about Health Sector of UK and Pakistan: A Comparative Study

Volume 3, Issue 9, September 2016, Pages 473-485

Qaisar Iqbal; Siti Hasnah Binti Hassan


Factors Affecting the Service Quality and Customer Satisfaction in Telecom Industry of Pakistan

Volume 3, Issue 9, September 2016, Pages 509-520

Uzma Anjum; Junaid Aftab; Qurrat-ul-Ain Sultan; Mohammad Ahmed


Conceptualization of the Factors Affecting the Quality of Mobile Health Services of Active SMEs in Healthcare System

Volume 1, Issue 4, November 2014, Pages 311-321

Mohammad Reza Meigounpoory; Seyed Mojtaba Sajadi; Iran Danehzan