Adel Azar; Ahmad Khani Nozari
Volume 2, Issue 9 , September 2015, , Pages 945-966
Abstract
Efficiency is one of economic concepts, which its enhancement has always been at the focus of politics and economy practitioners in order to improve standard of living, prosperity, peace, and human security; so that all economic schools and communities relatively emphasize this notion and suggest proper ...
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Efficiency is one of economic concepts, which its enhancement has always been at the focus of politics and economy practitioners in order to improve standard of living, prosperity, peace, and human security; so that all economic schools and communities relatively emphasize this notion and suggest proper political advices to increase efficiency of various factors. Nowadays, regarding the qualitative and quantitative development of cities, the role of municipalities in urban management increasingly highlighted; thus, measuring the efficiency of municipalities is necessary for planning and better performance of municipalities. The present research tried to measure the performance of municipalities exceeding one hundred people through using DEA method and constant return to output-based scale (CCR-O) and variable return to output-based scale (BCC-O) in 2010; regarding municipalities’ relatively stable revenues, permanent revenues, semi-stable and totally unstable revenues as two inputs; and costs of urban and administrative services, as well as urban construction (including 1. Improved urban traffic; 2. Improved urban environment; and 3. Establishing entertainment and income-generating facilities) as five outputs. Obtained results indicate that 16 of 44 understudy municipalities i.e. 36.36% and 17 municipalities (38.64%) are efficient in CCR and BCC methods, respectively. The mean efficiency of the first method is 86.97% and 27.87% for the second method. Moreover, once municipalities totally ranked and an efficient virtual model introduced for inefficient municipalities, the main cause of inefficiency assigned to their extreme deviation from sufficient municipalities in costs of building cultural and sport places, which requires the highest attention at change average of 240%.
Narjes Jamali; Mohammad Reza Feylizadeh
Volume 2, Issue 9 , September 2015, , Pages 977-993
Abstract
In a competitive environment changes rapidly occur therefore managers of organizations facing some challenges such as identifying important factors affecting organizational optimum usage of available resources. Thus, organizational performance evaluation is a crucial task to do and sensitive process ...
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In a competitive environment changes rapidly occur therefore managers of organizations facing some challenges such as identifying important factors affecting organizational optimum usage of available resources. Thus, organizational performance evaluation is a crucial task to do and sensitive process in any industry. The objective of this study is to construct an approach based on the balanced scorecard (BSC) and fuzzy analytic hierarchy process (FAHP) for evaluating the aircraft maintenance department in Iran. The BSC concept is applied to define the hierarchy with four major perspectives (i.e. financial, customer, internal business process, and learning and growth), and performance indicators are selected for each perspective. A Fuzzy AHP (FAHP) approach is then proposed in order to tolerate vagueness and ambiguity of information. A FAHP information system is finally constructed to facilitate the solving process. The results provide guidance to the aircraft maintenance department in Iran regarding strategies for improving department performance. The results show that financial indicator (0.305) and learning and growth indicator (0.255) have higher impacts on the objective. The constructed information system is suggested to be a good tool for solving other multiple-criteria decision-making problems.
