Keywords = Customer satisfaction
Number of Articles: 11
1. An Analysis of Various Dimensions of ATM Banking Service Quality

Volume 6, Issue 4, April 2019, Pages 382-388

Nitin Bansal


2. Measurement of Customer Satisfaction with Service Quality: Study of Fashion Chain Stores in Lithuania

Volume 6, Issue 2, January and February 2019, Pages 113-128

Rita Bendaravičienė; Beatričė Vilkytė


3. Assessment of Extended E-S-Qual Model in an M-Commerce Setting

Volume 5, Issue 12, December 2018, Pages 923-954

Omkar Dastane; Muhammad Ifwan Bin Md Jalal; Karthik Selvaraj


5. Studying Customer Satisfaction of Mashhad Airport Customs Based on Kano and Servqual Models

Volume 4, Issue 5, May 2017, Pages 578-595

Abbas Sharifipour; Ali Hosseinzadeh; Majid Hassanzadeh Torbati; Ali Nakhchian


7. Factors Affecting the Service Quality and Customer Satisfaction in Telecom Industry of Pakistan

Volume 3, Issue 9, September 2016, Pages 509-520

Uzma Anjum; Junaid Aftab; Qurrat-ul-Ain Sultan; Mohammad Ahmed


8. Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach

Volume 3, Issue 7, July 2016, Pages 411-443

Majid Feyz Arefi; Gholamreza Tavakoli; Omid Heidari; Masoumeh Mirjafari Lashkajani


10. The Effect of Service Quality Dimensions on Customer Satisfaction: A Case Study of Saderat Bank of Iran

Volume 3, Issue 3, March 2016, Pages 202-210

Ehsan Razminia; Samira Mirsardoo; Somayeh Shabani; Hadi Shafiee


11. Brand Loyalty in Sportswear in Iran

Volume 1, Issue 1, August 2014, Pages 52-80

Rahil Khoei