An Analysis of Various Dimensions of ATM Banking Service Quality

Nitin Bansal

Volume 6, Issue 4 , April 2019, , Pages 382-388

  Now a day banking institutions have adopted Self Service Technologies to provide financial and non-financial services to its customers regressively. Automated Teller Machine (ATM) is one of the means to provide Self Service banking. The purpose of this research paper is to analyze the various dimensions ...  Read More

Measurement of Customer Satisfaction with Service Quality: Study of Fashion Chain Stores in Lithuania

Rita Bendaravičienė; Beatričė Vilkytė

Volume 6, Issue 2 , January and February 2019, , Pages 113-128

  As the needs and expectations of customers for the quality of products and services grow, companies are constantly faced with challenges in order to remain on the market, build customer loyalty and to be competitive. Companies, operating in a fashion industry encounter an extremely dynamic business environment ...  Read More

Assessment of Extended E-S-Qual Model in an M-Commerce Setting

Omkar Dastane; Muhammad Ifwan Bin Md Jalal; Karthik Selvaraj

Volume 5, Issue 12 , December 2018, , Pages 923-954

  The research goal is to fill the current research gap by determining the service factors that influence M-commerce Apps customer satisfaction and loyalty in Malaysia by adopting e-service quality (e-SQ) model and relationship quality theories in the context of mobile commerce apps. A framework proposed ...  Read More

Meta-Analytic of the Relationship between Human Resource Management and Customer Satisfaction in Lean Production Adoption and Implementation Processes

Mohammad Amin Sadeghi

Volume 4, Issue 8 , August 2017, , Pages 880-887

  The purpose of this paper is to identify efficient factors in the relationship between HRM and customer satisfaction during the process of transition to pure production. Over the past few years, a new stream of strategic management research focused on HRM analysis, and meta-analysis has been done with ...  Read More

Studying Customer Satisfaction of Mashhad Airport Customs Based on Kano and Servqual Models

Abbas Sharifipour; Ali Hosseinzadeh; Majid Hassanzadeh Torbati; Ali Nakhchian

Volume 4, Issue 5 , May 2017, , Pages 578-595

  Over the past two decades, developed countries were shadowed by moving toward service-based economics, which is recently affecting developing countries. Due to such transformation, scientific parties became interested in and managers tried to increasingly recognize effective factors of quality of service ...  Read More

Reinvestigating Key Factors of Customer Satisfaction Affecting Customer Retention for Fast Food Industry

Omkar Dastane; Intan Fazlin

Volume 4, Issue 4 , April 2017, , Pages 379-400

  It is an undisputed fact that the cost of Customer Retention is far lesser than that of acquiring fresh ones. Customer satisfaction is undoubtedly one of the strong factors ensuring customer retention. Several researches have been done in the past to identify factors influencing customer satisfaction ...  Read More

Factors Affecting the Service Quality and Customer Satisfaction in Telecom Industry of Pakistan

Uzma Anjum; Junaid Aftab; Qurrat-ul-Ain Sultan; Mohammad Ahmed

Volume 3, Issue 9 , September 2016, , Pages 509-520

  The current study focuses on the service quality factors which influence customer satisfaction in telecom industry of Pakistan. Customer satisfaction can be built up when brand satisfies the requirements and cravings of clients. Therefore, we took five service quality dimensions (empathy, reliability, ...  Read More

Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach

Majid Feyz Arefi; Gholamreza Tavakoli; Omid Heidari; Masoumeh Mirjafari Lashkajani

Volume 3, Issue 7 , July 2016, , Pages 411-443

  The purpose of this research is to deepening the conventional superficial view to the customer satisfaction, providing three-phase approach to measure customer satisfaction within the process of customer satisfaction management, and then designing a conceptual model for the manufacturing organizations. ...  Read More

The Effect of Social Marketing on Customer Satisfaction with Regard to the Moderating Role of Environmental Approach

Zahra Saghi; Vahide Tabassi Lotfabadi

Volume 3, Issue 6 , June 2016, , Pages 378-389

  The purpose of this study is to investigate the factors affecting customer satisfaction through social marketing features with regard to the moderating role of environmental approach in Organization of Transportation and Traffic of Mashhad Municipality. For this purpose, aspects and parameters related ...  Read More

The Effect of Service Quality Dimensions on Customer Satisfaction: A Case Study of Saderat Bank of Iran

Ehsan Razminia; Samira Mirsardoo; Somayeh Shabani; Hadi Shafiee

Volume 3, Issue 3 , March 2016, , Pages 202-210

  Caring customer opinions and paying attention to its beliefs not only leads to organization attachment, but also causes the customer feels a component of the organization; therefore, such satisfaction may also be the key to bank achievement.  Thus, the objective of the present research is to study ...  Read More

Brand Loyalty in Sportswear in Iran

Rahil Khoei

Volume 1, Issue 1 , August 2014, , Pages 52-80

  This paper reports the results of brand loyalty and brand personality of 345 accepted questionnaires from 370 answered questionnaire by tourist in Kish Island that is the most tourism city in Iran so that can be expand the research to all over the Iran. This paper explores brand loyalty and brand personality ...  Read More