The Identification and Ranking of Effective Indicators in Assessing Organization Readiness to Accept Social CRM Using FANP

Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia

Volume 4, Issue 7 , July 2017, , Pages 720-744

  For today's organizations, customers have become important resources and communications with them have been considered as valuable assets and investments. Therefore, the effective management of customer relationship has become a preferred task and an approach for managing in many organizations. The dilemma, ...  Read More

Identifying Effective Indicators in the Assessment of Organizational Readiness for Accepting Social CRM

Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia

Volume 3, Issue 2 , February 2016, , Pages 85-104

  The main objective of this study is to provide a model for assessing organizational readiness for accepting social customer relationship management (SCRM). The dilemma, the organizations are faced with is that they go ahead directly toward the preparation and implementation of new technologies, especially ...  Read More

Measuring Customers Satisfaction of E-Commerce Sites Using Clustering Techniques: Case Study of Nyazco Website

Ali Rezaeian; Sajjad Shokohyar; Fariba Dehghan

Volume 3, Issue 1 , January 2016, , Pages 61-74

  Today the use of modern technologies in the daily life for satisfying the needs is unavoidable. Follow the news and searching through the internet has affected organizations to provide platform on the Internet for availability of information for the customers. With the development of e-commerce, online ...  Read More

Assessing the Evaluation Models of Business Intelligence Maturity and Presenting an Optimized Model

Ruhollah Tavallaei; Sajjad Shokohyar; Seyedeh Mehrsa Moosavi; Zahra Sarfi

Volume 2, Issue 9 , September 2015, , Pages 1005-1019

  The main purpose of this study is to present a new Business Intelligence Maturity Model according to the prior models and their available components to review the level of Business Intelligence maturity in organizations. The business maturity helps all organizations to get safe and effective operations ...  Read More