Studying Customer Satisfaction of Mashhad Airport Customs Based on Kano and Servqual Models

Abbas Sharifipour; Ali Hosseinzadeh; Majid Hassanzadeh Torbati; Ali Nakhchian

Volume 4, Issue 5 , May 2017, , Pages 578-595

  Over the past two decades, developed countries were shadowed by moving toward service-based economics, which is recently affecting developing countries. Due to such transformation, scientific parties became interested in and managers tried to increasingly recognize effective factors of quality of service ...  Read More