Author = Geoffrey Bentum-Micah
Towards an Improved Health Service Quality Delivery and Patient Loyalty: Does Satisfaction Really Matter?

Volume 7, Issue 4, April 2020, Pages 173-188

Geoffrey Bentum-Micah; Wenxin Wang; Moses A. Ameyaw; Zhiqiang Ma; Victor Bondzie-Micah


The Antecedes of Service Quality and Patients’ Satisfaction Equally Drive Patients’ Loyalty in Private Healthcare Delivery: Thinking the future

Volume 7, Issue 2, February 2020, Pages 86-101

Geoffrey Bentum-Micah; Wenxin Wang; Moses A. Ameyaw; Zhiqiang Ma; Victor Bondzie-Micah