Volume 11 (2024)
Volume 10 (2023)
Volume 9 (2022)
Volume 8 (2021)
Volume 7 (2020)
Volume 6 (2019)
Volume 5 (2018)
Volume 4 (2017)
Volume 3 (2016)
Volume 2 (2015)
Volume 1 (2014)
Assessment of Extended E-S-Qual Model in an M-Commerce Setting

Omkar Dastane; Muhammad Ifwan Bin Md Jalal; Karthik Selvaraj

Volume 5, Issue 12 , December 2018, , Pages 923-954

Abstract
  The research goal is to fill the current research gap by determining the service factors that influence M-commerce Apps customer satisfaction and loyalty in Malaysia by adopting e-service quality (e-SQ) model and relationship quality theories in the context of mobile commerce apps. A framework proposed ...  Read More