Innovation Managers' Competencies: Identification and Prioritization Using a Multi-Criteria Decision Making (MCDM) Fuzzy Technique

Omid Heidari; Majid Feyz Arefi; Masoumeh Mirjafari Lashkajani

Volume 5, Issue 3 , March 2018, , Pages 118-140

  In leading organization, considering to strategic intellectual assets capabilities of managers and their management talent are more important. An excellence of organization depends on the development of attitudes and capabilities of managers. On the other hand, managers’ abilities and the creating ...  Read More

Towards a Conceptual Model of Customer Satisfaction for Manufacturing Organizations and Presenting a Three-Phases Approach

Majid Feyz Arefi; Gholamreza Tavakoli; Omid Heidari; Masoumeh Mirjafari Lashkajani

Volume 3, Issue 7 , July 2016, , Pages 411-443

  The purpose of this research is to deepening the conventional superficial view to the customer satisfaction, providing three-phase approach to measure customer satisfaction within the process of customer satisfaction management, and then designing a conceptual model for the manufacturing organizations. ...  Read More