E-learning Satisfaction during COVID-19 Pandemic Lockdown: Analyzing Key Mediators

Nurhizam Safie Mohd Satar; Omkar Dastane; Azizan H Morshidi

Volume 8, Issue 8 , August 2021, , Pages 542-560

  An ample of studies have recently been conducted to explore and analyze the predictors of students’ e-learning satisfaction (ELS) during the COVID 19 pandemic lockdown. However, research is scarce on investigating mediating roles of key aspects, such as students’ learning stress (SLS) and ...  Read More

Impact of Service Quality Dimensions on Internet Banking Adoption, Satisfaction and Patronage

Hema Raviadaran; Omkar Dastane; Muhamad Yusnorizam Ma’arif; Nurhizam Safie Mohd Satar

Volume 6, Issue 10 , October 2019, , Pages 709-730

  Banking, a demand-driven industry is vastly growing to date by consistently expanding its client network via internet banking. The rendered service quality by banks has nevertheless been the essential tool for attracting prospective customers. Although, impact of service quality on satisfaction and patronage ...  Read More