Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring

Wisdom Wise Kwabla Pomegbe; Wenyuan Li; Courage Simon Kofi Dogbe; Charles Oduro Acheampong Otoo

Volume 6, Issue 7 , July 2019, , Pages 521-541

  The study examined the impact of outsourcing performance on overall firm performance, and the moderating role of monitoring.Seventy-seven(77) operations or branch managers of banks in the Ashanti region were sampled for the study. A hierarchical regression model was employed after the validity and reliability ...  Read More

Individual’s Cultural Orientation and Perceived Service Quality in the Hospitality Industry

Courage Simon Kofi Dogbe; Wisdom Wise Kwabla Pomegbe; Sampson Ato Sarsah; Charles Oduro Acheampong Otoo

Volume 6, Issue 4 , April 2019, , Pages 313-346

  The study assessed the effects of individual’s cultural orientation on perceived service quality in the hospitality industry. The study focused on nine (9) rated hotels (3 to 5-star rating) in Ghana. In all, 676 clients were selected from these hotels within a period of 3 months. The dimensions ...  Read More