Volume 11 (2024)
Volume 10 (2023)
Volume 9 (2022)
Volume 8 (2021)
Volume 7 (2020)
Volume 6 (2019)
Volume 5 (2018)
Volume 4 (2017)
Volume 3 (2016)
Volume 2 (2015)
Volume 1 (2014)
Management
Presenting a Model for B2B Customer Complaint Management in the Crude Oil Products Industry in Iraq

Mohammed. Hadi Radhi Al-Maryani; Morteza Movaghar; Bahareh Abedin; Mohsen Alizadeh Sani

Volume 11, Issue 1 , January 2024, , Pages 1-18

https://doi.org/10.5281/zenodo.10808826

Abstract
  In the intricate and dynamic landscape of the Crude Oil Products Industry, it is imperative for companies to comprehend customer needs and desires thoroughly. This understanding enables proactive responses to customer needs, fostering enduring, mutually beneficial business relationships, and leveraging ...  Read More

Management
Investigating Effective Organizational Leadership’s Indicators in Covid19 Crisis Management

Zohreh Amooei; Morteza Movaghar; Bahareh Abedin

Volume 9, Issue 5 , May 2022, , Pages 300-321

https://doi.org/10.5281/zenodo.6774400

Abstract
  Generally, the purpose of this study is to extract leadership indicators at the time of crisis and specifically, to identify the most effective indicators during the corona crisis. In the present study, a mixed-methods approach (qualitative and quantitative) has been used. In the qualitative part, the ...  Read More