The Impact of E-Government on Organizational Agility: Case Study of Governmental Banks in Iran

Document Type: Case Study


Department of Management and Accounting, Payame Noor University (PNU), Marivan Branch, Iran


The aim of this study was to investigate the relationship between E-government and agility in Marivan state-owned banks. The research methodology is survey and correlative. Through Cochran formula 120 employees of state-owned banks were selected. Classification sampling method was used to select staffs. To collect research literature library method was used and for gathering research data two questionnaires were used, E-government and organizational agility questionnaires. To measure questionnaires validity a group of experts' ideas were used. Also, KMO & Bartlett's test was used to determine questionnaire Validity. Result showed that validity of questionnaires is sufficient. For the reliability of study tools, Cronbach's alpha method was used which  its value was 0.825 for the questionnaire of organizational agility and 0.798 for the questionnaire of E- government, indicating the questionnaires’ reliability. To analyze data Pearson correlation and liner regression test were performed .In addition confirmatory factor analysis was used to confirm research model. Research data were analyzed by SPSS and LISREL software's. Result shows that there is a significant relationship between e-government and organizational agility. Results indicated that G2G and G2E in E-government had the biggest impact on Banks agility.


A.T.Kearney (2003): “Improving performance in the public sector”, The London School of Economics and Political science (LSE), 1-12, http://www.
Abesi1. S, Mohammadi. M, Shafieepur, D. (2013), The role of Organizational agility capabilities in the successful performance of the national production, World of Sciences Journal, No 3.
Abdehgah E.F, Safari, H. (2014), The Impact of Information Technology on Organizational Agility: The Mediating Role of Knowledge Management and Learning Culture Case Study: Saman Bank Employees, Switzerland Research Park Journal, Vol. 103, No. 1.
Alhadid .A, ABU-Rumman,A(2015), Effective Determinations on Organization Agility Practices: Analytical Study on Information Technology organization in Jordan, International Review of Management and Business Research Vol. 4 Issue.1,pp:34-39.
Alshehri, M., Drew, S. (2010), E- Government fundamental, IADIS International Conference ICT, Society and Human Beings.
Chamanifard. R, Nikpour. A, Chamanifard. S, Nobarieidishe. S,(2015), Impact of organizational agility dimensions on employee’s organizational commitment in Foreign Exchange Offices of Tejarat Bank, Iran, European Online Journal of Natural and Social Sciences, Special Issue on New Dimensions in Economics, Accounting and Management,Vol.4, No.1,
Carlo Bertot. J, T. Jaeger. P, R. McClure .C (2008), Citizen-centered E-Government Services: Benefits, Costs, and Research Needs, Annual International Digital Government Research Conference: 137-142. Montreal, Canada.
Clyde W. Holsupple ,Xunli ( 2009 ) , understanding organizational Agility , Gatton college of Business and Economics . p2.
Dhindsa B, Narang M, Choudhary. K (2013), Benefits and Challenges of E-Governance Portal, International Journal of Soft Computing and Engineering (IJSCE), Volume-3, Issue, pp: 121-123.
Fathian, Mohammad &Golchin poor, Mona (2009), strategies of agility in production organizations, Tadbir monthly, 17th year, No 175.
Farahi A., Tanh A., (2010), Fuzzy Analysis of the Impact of Information Technology on Organizational Agility, Master’s Thesis.
Fraga, E. (2002) “Trends in e-Government: How to Plan, Design, and Measure e-Government”. Government Management Information Sciences (GMIS) Conference, June 17, Santa Fe, New Mexico, U.S.A.
Gunasekaran A, McGaughey R and Wolstencraft V (2001). Agile manufacturing: Concepts and framework, Agile Manufacturing: The 21st Century Competitive Strategy 10(3) 25-49.
Gregory, G. (2007). E-government. Encyclopedia of political Communications. Los Angeles.
Haghgoo Mozhdeh. I., Goudarzvand Chegini. M, Rezaee Dizgah. M., Shoushtari Rezvani. M (2012), Level of agility in Gas Company (Guilan province - Iran), Journal of Basic and Applied Scientific Research, 2(10)10607-10611,
Hajavazzadeh, M., Amirnejad. G. (2014), The Effect Information and Communication Technologies on Organizational Agility in Islamic Azad University of Khuzestan, International Journal of Economy, Management and Social Sciences, Vol(3), No (11),pp: 2306-7276.
Jafarnejad, Ahmad and shahaei, B. (2007)" Organizational agility and agile manufacturing" The Institute of mehraban book, first publish,p 33 and p 108.
Jafarnezhad and Shahaee (2008), organizational agility and agility generating book institute, mehraban publication.
Koochemoshki.M ,Teimouri.H(2013), A survey on the level of Organization Agility and  proposition of a Comprehensive model (the case of  Nir Pars Company),  International Journal of Human Resource Studies,  Vol. 3, No. 3,pp: 62-77.
Leitner, C. (2003). eGovernment in Europe: The State of Affairs, European Institute of Public Administration, Maastricht, the Netherlands.
Moon, M. (2002) the evolution of e-government among municipalities: rhetoric or reality. Public Administration Review 62 (4), 424-33.
Mirinezhad, E., Keivanike. S, Nakhaee Rad, Z. (2014), The relationship among information and communication technology(ICT) and organizational agility in sistan and baluchestan university of medical sciences, Indian J.Sci.Res. 7 (1) pp: 1452-1460.
Mavengere .N. B, Tikkamäk. K (2013), Organizational Learning, Agility and Social Technologies for Enhanced Organizational Performance, X World Conference on Computers in Education, Toruń, Poland.
Ndou, V. (2004). E-government for developing countries: opportunities and challenges. The Electronic Journal on Information Systems in Developing Countries 18 (1), 1-24.
OECD E-Government Task Force (2003) The Case for E-Government: Excerpts from the OECD Report “The E-Government Imperative,” available at
Pascual,P. (2003). E-Government, E-Asian Task Force and the UNDP Asia Pacific Development Information Programme (UNDP-APDIP), Manilla
Riley, B.T. (2001) Electronic Governance and Electronic Democracy: Living and Working in the Connected World, Vol. 2, Commonwealth Centre For Electronic Governance, Brisbane, Australia.
Sharifi, H. and Zhang, Z. (1999). A methodology for achieving agility in manufacturing organization. International Journal of Production Economics. 62(1-2), 7-22.
Sharma, S.K. (2004) Assessing E-government Implementations, Electronic Government Journal, 1(2), 2004, pp. 198-212.
Sharma, S. K. (2006) An E-Government Services Framework, Encyclopedia of Commerce, E-Government and Mobile Commerce, Mehdi Khosrow-Pour, Information Resources Management Association, Idea Group Reference, USA, pp. 373-378. 2006.
Sharma, S. K. and Gupta, J. N. D. (2003) Building Blocks of an E-government – A Framework, Journal of Electronic Commerce in Organizations, (1:4), 2003, pp. 34-48.
Seifert, W. (2003). A Primer on E-Government: Sectors, Stages, Opportunities, and Challenges of Online Governance. Congressional Research Service: The Library of Congress.
Salimi, M., Andalib .B(2015), Relationship between Information Technology and Organizational Entrepreneurship and Organizational Agility in Esfahan Province General Directorate of Youth and Sport, British Journal of Economics, Management & Trade,8(1)pp: 48-54.
Tait, D. (1998), Make Strong relationships a priority, Canadian Manager, 23)1(, pp. 21- 28.
Torkiyan. K, Khorvash .M, Tabaeiyan.A(2014), On the Relationship of Applying Information Technology with Organizational Agility in Youth Sports Organizations of Esfahan Province, International Journal of Sport Studies. Vol., 4 (12), pp: 1546-1550.
T.Y. Laua, Aboulhosonb. M, Linc. C,.Atkin .D. J,(2008), Adoption of e-government in three Latin American countries :Argentina, Brazil and Mexico, Telecommunications Policy ,No 32, pp:88-100,
UN Global E-government Readiness Report. From E-government to E-inclusion, UNPAN/2005/14, United Nations publication, United Nations, 2005.
Van der, G. L., &Koronios, A. (2003). Agile Methodologies and the Emergence of Agile Organizations. 7th Pacific Asia Conference.
Worely, G., Lawler, E. (2010), Agility and Organization Design: A Diagnostic Framework. Organizational Dynamics,. 39(2). 194–204.
Yeganegi.K ,ZahiriAzar.M.S(2012), The Effect of IT on Organizational Agility, international Conference on Industrial Engineering and Operations Management, Istanbul, Turkey.
Zain. M, Che Rose. R, Abdullah. I, Masrom, M. (2005), The relationship between information technology acceptance and organizational agility in Malaysia, Information & Management, No 42, pp: 829–839.
Zaraei .Y, Sahraei Beiranvand. M, Shojaei, A. (2015), Study The Effect Of Human Capital On Organizational Agility Regarding To Mediator Role Of Organizational Intelligence VISI Journal Akademik, No 4, pp: 131-135.