Presenting a Framework of Re-engineering Methodology for Organizational Diagnosis and Process Improvement (Case Study: Industrial Estate Company of Kurdistan)

Document Type: Case Study


1 Department of Industrial Engineering, University of Kurdistan, Sanandaj, Iran

2 Masters’ degree of Industrial Engineering, Young Researcher Club, Islamic Azad University, Sanandaj Branch,

3 PhD student of Industrial Engineering, University of Kurdistan, Sanandaj, Iran


Nowadays organizations encounter serious challenges such as drastically changes in business  environments, increasing competitions, as well as expanding markets and different needs of customers, it seems that  having a deep conception of the current processes of organizations and enhance them is a must for both service and production companies to survive in such competitive  and complex environment. One of the modern approaches for improving organizational processes is business process reengineering. In this study, the current condition of Industrial Estates Company of Kurdistan (IECK) has been studied and the key processes of IECK concerning the industrial units have been determined. Then, the problems related to implementation of these processes have been identified through the comments of experts of the organization and industrial units which are settled in Industrial Estates, in addition to investigating the operation of these processes. Afterwards, those processes which have invoked the most dissatisfaction in customers or industry holders have been evaluated through business process reengineering (BPR) methodology; subsequently, some improvement methods have been proposed to remove, modify, review, and change these processes.


Cheng, M. Y., Peng, H.  S., Huang, C. M. & Chen, C. H., (2011) “KM-oriented business process reengineering for construction firms”, Journal of Automation in Construction.
Gower, J. G., (2003) “Handbook of supply chain management” (5th ed) Gower Publishing Company, 68-81.
Guimaraes, T., (1999) “Field testing of the proposed predictors of BPR success in manufacturing firms”, Journal of Manufacturing Systems, Vol. 18, 1, 53-65.
Hammer, M. & J. Champy., (1993) “Reengineering the corporation: A manifesto for business revolution”, New York.
Iran Management and Productivity Study Center, (2001). ”Designing the structure and processes of Ministry of Roads and Transportation”.
Khademi, E. H., Ravanbakhsh, M. & Ravanbakhsh, F., (2005) “A study of Iran Wood Technology Inc. using fault diagnosis model of Industrial Renovation Organization of Iran (EFQM approach)”, Iranian Journal of Agriculture Science, 4, 189-199.
Ozcelik, Y., (2010) “Do business process reengineering projects payoff? Evidence from the United States”, International Journal of Project Management, Vol. 28, 1, 7-13.
Sepehri, M., (2006), “Mining the optimal re-engineering business”, Sharif Special Journal of Management and Industrial Engineering, 38, 51-57.