Designing a Model of Effective Development Factors of E-Government Services in Iranian Ministries

Document Type: Original Research

Authors

1 Department of Public Management, Rash Branch, Islamic Azad University, Rasht, Iran

2 MSc in Industrial Management, Payame Noor University-Central Branch, Rasht, Iran

Abstract

The purpose of this research is to design a model of effective development factors of e-government services in Iranian ministries. The present study tried to explore organizational and external factors in Iranian ministries (ministry of labor and social affairs, ministry of youth affairs and sports, ministry of foreign affairs, ministry of petroleum, ministry of Economic Affairs and Finance, ministry of energy, ministry of information and communications technology, ministry of interior, and ministry of education) influencing development of e-government services by a model. The model surveyed 287 individuals including managers and experts of e-government units (departments) in Iranian ministries through interviews and a questionnaire. Research variables and data were analyzed by SPSS, LISREL, and structural equations. Research results indicate that senior management and human resources largely influenced development of e-government services in organizational factors dimension; respecting to external environment factors, and information and communicative dimension, cultural and social contexts, as well as online security level and easy access to the websites of ministries largely influenced development of e-government services, respectively.

Keywords


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