TY - JOUR ID - 115027 TI - Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province JO - International Journal of Management, Accounting and Economics JA - IJMAE LA - en SN - AU - Amini, Esmaeel AU - Dalmanpoor, Mohammad AU - Aghajanloo, Fatemeh AD - Faculty of Humanities and Social Sciences, Zanjan Branch, Islamic Azad University, Zanjan, Iran AD - Department of Management, Faculty of Humanities and Social Sciences, Zanjan Branch, Islamic Azad University, Zanjan, Iran Y1 - 2017 PY - 2017 VL - 4 IS - 6 SP - 611 EP - 628 KW - Total Quality Management (TQM) KW - Bank Profitability KW - Structural Equations DO - N2 - Since financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. For doing so, six hypotheses were tested. The research statistical population consisted of 135 individuals. The research sample size was 100 individuals chosen via Cochran formula (limited population). The data were collected by a standard questionnaire including 27 items with six scales. The questionnaires were distributed among 100 managers and employees of the mentioned banks. The research main variables factors were identified by exploratory factor analysis and then the hypotheses were evaluated by Lisrel software using structural equations modeling. The results showed a positive impact of total quality management in Mehr-Egtesad Bank and Saderat Bank confirmed by previous research results. UR - https://www.ijmae.com/article_115027.html L1 - https://www.ijmae.com/article_115027_ecf2604bfce4fb13212d5114c09f91ed.pdf ER -