Mashhad: Behzad Hassannezhad Kashani
International Journal of Management, Accounting and Economics
2383-2126
6
4
2019
04
01
Workload and Work Engagement among Nurses in Public Hospitals: Moderating Role of Religious Spirituality
297
312
EN
Novia
Zahrah
Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Sintok, Malaysia
oviasah@ymail.com
Azelin
Aziz
School of Business Management, Universiti Utara Malaysia, Sintok, Malaysia
azelin@uum.edu.my
Siti
Norasyikin
Abdul Hamid
School of Business Management, Universiti Utara Malaysia, Sintok, Malaysia
norasyikin@uum.edu.my
The aim of this study is to investigate the moderating role of religious spirituality on the relationship between workload and work engagement among nurses in Malaysia Public Hospitals. A quantitative correlational research and questionnaire method is applied in this study. Sample sizes of 364 that consist of Staff Nurses were selected through multistage sampling. SPSS and Smart-PLS were utilized as the analytical tools of this study. The assessment of the inner model (measurement model) and the assessment of the outer model (structural model) were conducted to test the hypothesis. The result shows that it supports the relationship between workload and work engagement. But it shows that religious spirituality has no moderating effects on the relationship between workload and work engagement. Future studies might have significant result relating to moderating role of religious spirituality in mitigating the effect of workload on work engagement. By understanding the relationship among the constructs in this study, healthcare institutions could improve work engagement level of nurses in spite of the high workload. The management also could coordinates and provides nurses a training relating to religious spirituality to facilitate nurses to be more resilient in dealing with job complexity of nursing tasks and high job demands, which in turn it will enhances the nurses’ work engagement level.
Workload,work engagement,Religious Spirituality
https://www.ijmae.com/article_114486.html
https://www.ijmae.com/article_114486_d60531c4fb2e21c893e1fd93bd507bc6.pdf
Mashhad: Behzad Hassannezhad Kashani
International Journal of Management, Accounting and Economics
2383-2126
6
4
2019
04
01
Individual’s Cultural Orientation and Perceived Service Quality in the Hospitality Industry
313
346
EN
Courage
Simon
Kofi Dogbe
School of Management, Jiangsu University, 301 Xuefu Road Zhenjiang, Jiangsu, P. R. China.
5103181201@stmail.ujs.edu.cn
Wisdom
Wise
Kwabla Pomegbe
School of Management, Jiangsu University, 301 Xuefu Road Zhenjiang, Jiangsu, P. R. China.
Sampson
Ato
Sarsah
School of Management, Jiangsu University, 301 Xuefu Road Zhenjiang, Jiangsu, P. R. China.
Charles
Oduro Acheampong
Otoo
School of Management, Jiangsu University, 301 Xuefu Road Zhenjiang, Jiangsu, P. R. China.
The study assessed the effects of individual’s cultural orientation on perceived service quality in the hospitality industry. The study focused on nine (9) rated hotels (3 to 5-star rating) in Ghana. In all, 676 clients were selected from these hotels within a period of 3 months. The dimensions of Hofstede’s model were used in measuring individual’s cultural orientation, whiles SERVQUAL model was also used in measuring perceived service quality. Confirmatory Factor Analysis was run to check for the validity and reliability of the measurement instrument. The study concludes that, low power distance cultural orientation had a positive effect on all the dimensions of perceived service quality of high rated hotels. Low uncertainty avoidance had a positive effect on perceived service assurance, tangibility and responsiveness. It also had a negative effect on perceived service empathy. Low uncertainty avoidance however had no significant effect on perceived service reliability. Individualism cultural orientation had a negative effect on perceived service assurance, reliability, empathy and tangibility of rated hotels. It however had no significant effect on perceived responsiveness. Femininity had a positive effect on perceived assurance and service reliability. For perceived service empathy, tangibility and responsiveness, femininity however, had a negative effect. Finally, short-term cultural orientation also had a positive effect on all the dimensions of perceived service quality.
Cultural Orientation,Service Quality,Hotel,hospitality
https://www.ijmae.com/article_114487.html
https://www.ijmae.com/article_114487_08787a846e8c8099d2b8a72a51506eaa.pdf
Mashhad: Behzad Hassannezhad Kashani
International Journal of Management, Accounting and Economics
2383-2126
6
4
2019
04
01
Investigating the Potential Economic Impact of Brexit Decisions on Business Performance in the United Kingdom: A Case Study of the UK Construction Industry
347
367
EN
Olatunji David
Adekoya
Faculty of Business and Management, University of Wales Trinity Saint David, United Kingdom
tunjiadekoya1994@gmail.com
Ahsan
Malik
Faculty of Business and Management, University of Wales Trinity Saint David, UK
ahsanmalik547@yahoo.com
Hakeem
Adeniyi
Ajonbadi
Business Division, Higher Colleges of Technology, Abu Dhabi, United Arab Emirates
Ibrahim
Jimoh
Department of Business and Entrepreneurship, Kwara State University, Nigeria
The looming argument on the decision of the United Kingdom (UK) to leave the European Union (EU) popularly referred to as Brexit is UK's greatest concern today. While business experts and economic analysts have been trying to decipher the potential effects of this decision, many businesses are beginning to prepare themselves for the worst-case scenario. This study is primarily aimed at investigating the potential economic impact of Brexit on business performance in the United Kingdom with specific reference to the construction industry which serves as one of the UK’s major contributor to output. The methodology, therefore, is based on an epistemological assumption grounded in positivistic philosophy with the use of a deductive and applied research approach. Additionally, both quantitative and qualitative research methods were employed using secondary sources of data. The data was further estimated using a t-Test statistical model to test the significance level between the population means of the variables measured along a time period that covers 2014 to 2018. The variables measured include industry labour employment, interest rate, inflation and exchange rate, output, imports, and exports. The research findings suggest that there are potential adverse effects of Brexit on labour activities within the industry if a favourable deal is failed to be struck. Additionally, external economic factors were deemed to have a very high negative influence on business performance. It was also reported that trading activities which were the core performance measures in the industry were not significantly reactive to Brexit since the leave vote although there are potential threats after the implementation period.
Brexit,Business performance,Construction Industry,labour activities,trade activities,external economic factors
https://www.ijmae.com/article_114490.html
https://www.ijmae.com/article_114490_fa54d50f57771ad805e1c126ecfcd0a4.pdf
Mashhad: Behzad Hassannezhad Kashani
International Journal of Management, Accounting and Economics
2383-2126
6
4
2019
04
01
Conceptualizing Islamic Social Enterprise (ISE) from Islamic Perspective
368
381
EN
Muhammad
Iqmal
Hisham Kamaruddin
Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia, Nilai, Malaysia
m.iqmalhisham@gmail.com
Sofiah
Md
Auzair
Faculty of Economics and Management, Universiti Kebangsaan Malaysia, Bangi, Malaysia
sofiah@ukm.edu.my
The developments of social enterprise (SE) concept around the world have significantly impacted Islamic organizations’ behavior and operation. Due to SE concept where both social and economic objectives are combined in a single entity, it has increased the complexity of Islamic organizations’ operation. This is vital in maintaining sustainability and offering more contribution toward people especially Muslims society around the world. Islamic organizations that adopted SE concept are known as Islamic Social Enterprise (ISE). With the various types of ISE economics activities and different approaches in legal formation, there are issues arising in relation to its refined and definite concept. The same issues also can be found in the studies related to social enterprise (SE). Therefore, this study attempts to conceptualize the definition of ISE by discussing its objectives specifically from Islamic perspective. This study will enrich the literature on ISE by providing its alternative concept from the Islamic perspective.
Islamic social enterprise (ISE),Social enterprise (SE),Conceptualizing,Islamic social finance
https://www.ijmae.com/article_114491.html
https://www.ijmae.com/article_114491_06ed15ed6af0263e495cda6136f15dc0.pdf
Mashhad: Behzad Hassannezhad Kashani
International Journal of Management, Accounting and Economics
2383-2126
6
4
2019
04
01
An Analysis of Various Dimensions of ATM Banking Service Quality
382
388
EN
Nitin
Bansal
Research Scholar, Department of Management, Banasthali Vidhyapith, Jaipur, India
bansal.nitin@rediffmail.com
Now a day banking institutions have adopted Self Service Technologies to provide financial and non-financial services to its customers regressively. Automated Teller Machine (ATM) is one of the means to provide Self Service banking. The purpose of this research paper is to analyze the various dimensions of ATM service quality on the basis of studies conducted in different part of the world and to analyze the relationship of ATMs service quality with the customer satisfaction. After in depth literature review of 8 studies, it has been observed that there is no consensus of various researchers on multiple dimensions of automated teller machine banking service quality and there is a positive relationship among various dimensions of ATM service quality and customer satisfaction. As a result this paper recommends that further research is required to develop a generally accepted scale to measure ATM banking service quality on various standardized dimensions.
ATM Banking service quality,Customer Satisfaction,Self Service Technologies,Service Quality Dimensions
https://www.ijmae.com/article_114492.html
https://www.ijmae.com/article_114492_f83d5aa7fa17d2b49dac6e5d7bd2017d.pdf