Usef Ramezani; Ali Asghar Mohammadzadeh Aval
Volume 4, Issue 5 , May 2017, , Pages 542-553
Abstract
Today, the quality of insurance services is the determining factor in the success of a company in a competitive environment. Knowledge sharing will contribute to improving the quality of services in insurance companies. This study examines the impact of knowledge sharing on the quality of insurance services. ...
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Today, the quality of insurance services is the determining factor in the success of a company in a competitive environment. Knowledge sharing will contribute to improving the quality of services in insurance companies. This study examines the impact of knowledge sharing on the quality of insurance services. In terms of the purpose of the study, the method of study is applied and in terms of data collection is descriptive correlation. The population consisted of all employees and corporate clients of group therapy field of Dana insurance company in Mashhad, the sample size is equal to all members of society for all. The measurement tool is a questionnaire, its validity was confirmed, according to experts in the field of management, and reliability is obtained (82.0, 78/0) using Cronbach's alpha coefficient for knowledge sharing and variable quality of insurance services, respectively. The results of structural equation modeling using LISREL software indicates that knowledge sharing does not have significant effect on the quality of insurance services; but aspects of knowledge sharing, including outright transfers, expertise and strategic has positive and significant effect on the quality of insurance services in Dana insurance company in Mashhad.
Sothan Yoeung; Li Baoku; Wu Zheng Xiang
Volume 3, Issue 7 , July 2016, , Pages 399-410
Abstract
The paper aims to study the relationship between organizational commitment and knowledge sharing; organizational commitment and employee creativity; knowledge sharing and employee creativity; and the knowledge sharing plays as mediator role. Simple sizes of 342 respondents from 17 four and five star ...
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The paper aims to study the relationship between organizational commitment and knowledge sharing; organizational commitment and employee creativity; knowledge sharing and employee creativity; and the knowledge sharing plays as mediator role. Simple sizes of 342 respondents from 17 four and five star hotels were collected in Cambodia. In order to achieve the purposes of this study and test the hypotheses, so that structural equation model (SEM) was employed. Results revealed that organizational commitment have influence on knowledge sharing and employee creativity, respectively; knowledge sharing has influence on employee creativity; and knowledge sharing also plays as partially mediated between organizational commitment and employee creativity. The finding is to fulfill the gap of literature and empirical study.
Suhaila Osman; Muna Kameela Sauid; Nurhafizah Azizan
Volume 2, Issue 3 , March 2015, , Pages 167-178
Abstract
Due to the technology cultured in today’s world, the learning process has started to change. Student nowadays are persistently required to do some transformation in gaining knowledge. Concerning to this, a considerable Knowledge Management (KM) are important so that students are expected to gain ...
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Due to the technology cultured in today’s world, the learning process has started to change. Student nowadays are persistently required to do some transformation in gaining knowledge. Concerning to this, a considerable Knowledge Management (KM) are important so that students are expected to gain the capability of managing their knowledge and to achieve their superior performance. As the consequence, Knowledge Sharing (KS) process will be subsist, as KS is a part of KM. By implementing KS, students will share their knowledge better with their friends in a diligence ways and platform. Two research objectives were addressed in this research that is to examine how culture affect knowledge sharing among Information Management Undergraduate Students’ in UiTM Johor and to investigate the behaviours of Information Management Undergraduate Students’ in UiTM Johor when sharing their knowledge among colleagues. This study use quantitative method to collect and gather the data in which Probability Sampling that is Unrestricted or Simple Random Sampling are chosen as the Sampling Techniques. The researchers are able to collect 70 percent of the distributed questionnaires. Findings show that knowledge sharing activities does exist in UiTM Johor. This study proposed some changes in attitudes and behaviors, trust and innovation, top management support, strong relationship between academicians and students and lastly, rewards to reinforce knowledge sharing behaviorsas the recommendation to the organization.