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Outsourcing Performance and Overall Firm Performance in the Banking Sector: The Moderating Role of Monitoring

Wisdom Wise Kwabla Pomegbe; Wenyuan Li; Courage Simon Kofi Dogbe; Charles Oduro Acheampong Otoo

Volume 6, Issue 7 , July 2019, , Pages 521-541

Abstract
  The study examined the impact of outsourcing performance on overall firm performance, and the moderating role of monitoring.Seventy-seven(77) operations or branch managers of banks in the Ashanti region were sampled for the study. A hierarchical regression model was employed after the validity and reliability ...  Read More