Mehdi Ebrahiminejad; Meysam Aminizadeh; Ma'soumeh Dehghani
Volume 3, Issue 11 , November 2016, , Pages 746-757
Abstract
This study aims to investigate the efficiency of Tejarat Bank information systems and the extent to which bank managers apply these systems. Today's condition of trading and competitive atmosphere and the evolution in financial and banking systems of countries has highlighted the need for a comprehensive ...
Read More
This study aims to investigate the efficiency of Tejarat Bank information systems and the extent to which bank managers apply these systems. Today's condition of trading and competitive atmosphere and the evolution in financial and banking systems of countries has highlighted the need for a comprehensive and responsive evolution to satisfy the society's needs in any developing and sustainable economy. Hypotheses have been formulated to assess and evaluate the present systems from various dimensions. This study was carried out in all branches of Tejarat Bank in Kerman Province in 2014. Data was collected through questionnaire and field study. Data analysis have been done through statistical tests. Findings showed that Tejarat Bank accounting information system has great potentiality and efficiency in providing the bank managers with adequate information. On the other side, the bank mangers made the least use of the information presented by these systems.
Ehsan Razminia; Samira Mirsardoo; Somayeh Shabani; Hadi Shafiee
Volume 3, Issue 3 , March 2016, , Pages 202-210
Abstract
Caring customer opinions and paying attention to its beliefs not only leads to organization attachment, but also causes the customer feels a component of the organization; therefore, such satisfaction may also be the key to bank achievement. Thus, the objective of the present research is to study ...
Read More
Caring customer opinions and paying attention to its beliefs not only leads to organization attachment, but also causes the customer feels a component of the organization; therefore, such satisfaction may also be the key to bank achievement. Thus, the objective of the present research is to study the relationship between quality of service dimensions and customer satisfaction in different branches of Saderat Bank in Shiraz. This is an applied research in term of objective and is a survey in term of data collection. Data were collected through using questionnaire. Moreover, variables’ reliability was examined using Cronbach alpha coefficient. Data analysis and research hypothesis testing were conducted using SPSS software and t-student and binominal tests. Research findings indicate that all quality of service dimensions (quality of Service, customer accessibility, service characteristic/feature, and considering customer complaints) influence customer satisfaction in Saderat Bank branches.
Vahid Azodi; Ma'soumeh Dehghani; Ali Hamedani; Hadi Shafiee
Volume 3, Issue 1 , January 2016, , Pages 75-84
Abstract
Behavior of staff in an office or organization can be affected by their job attitudes. Therefore, it is necessary that managers be aware of them. The present research aims to study the effect of lack of job promotion of well-being staff of Kerman on their job motivations. The method used in this research ...
Read More
Behavior of staff in an office or organization can be affected by their job attitudes. Therefore, it is necessary that managers be aware of them. The present research aims to study the effect of lack of job promotion of well-being staff of Kerman on their job motivations. The method used in this research is descriptive survey. Statistical population of the research is 80 persons including official, contractual staff in well-being of Kerman city. The present research is correlative and data and information were gathered by field researches (questionnaire) with complete census sampling. Results show that staff under the consideration are exposed to lack of job motivation due to their type of job so that managers require identifying this issue accurately. Also, results indicated that if staff have positive attitudes towards their jobs, they will expose to fewer plateaus. As a result, managers of well-being organization should try to increases positive attitudes of the staff.