Author = Keramatnia, Khadijeh
Number of Articles: 2
1. The Identification and Ranking of Effective Indicators in Assessing Organization Readiness to Accept Social CRM Using FANP

Volume 4, Issue 7, July 2017, Pages 720-744

Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia


2. Identifying Effective Indicators in the Assessment of Organizational Readiness for Accepting Social CRM

Volume 3, Issue 2, February 2016, Pages 85-104

Sajjad Shokohyar; Ruhollah Tavallaee; Khadijeh Keramatnia