Management
Sajjad Pashaie; Fatemeh Abdavi; Yahqub BadriAzrin
Abstract
Information and communications technology (ICT) are interactive technologies that allow the creation or sharing/exchange of information, ideas, career interests, and other forms of expression via virtual communities and networks (Internet, Instagram, and Telegram). The purpose of the present study is ...
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Information and communications technology (ICT) are interactive technologies that allow the creation or sharing/exchange of information, ideas, career interests, and other forms of expression via virtual communities and networks (Internet, Instagram, and Telegram). The purpose of the present study is to prepare a structural modeling approach to explain the relationship between using ICT tools (cell phones, Internet, Instagram, and Telegram) and teenagers' depression in Maku Free Zone. The research hypotheses were tested with survey methods. The study population was adults between 17 to 18 years of age. In total, 265 participants were randomly selected according to Morgan Table and then the information was collected through questionnaires. Data analysis was carried out using structural equation modeling SMART PLS. The findings showed that there was a significant positive correlation between the use of ICT tools (Cell Phones, Internet, Instagram, and Telegram) and teenagers' depression in the Maku Free Zone. Therefore, the misuse of the internet, cell phones, and social networks caused fewer face-to-face encounters and made them more introspective. In this way, individuals began to distance themselves from direct communication that resulted in depression and loneliness.
Fatemeh Abdavi; Hasan Fateh; Sajjad Pashaie
Volume 5, Issue 6 , June 2018, , Pages 461-472
Abstract
The term "Customer Relationship Management" occupied a major place in recent studies in the field of sport because of the important role it appears to play in business competitions. The purpose of this study was to analyze the effects of Denison's model of organizational culture on customer relationship ...
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The term "Customer Relationship Management" occupied a major place in recent studies in the field of sport because of the important role it appears to play in business competitions. The purpose of this study was to analyze the effects of Denison's model of organizational culture on customer relationship management in ministryof sports and youth in Iran. Data on organizational culture, dimensions of organizational culture (involvement, consistency, adaptability, and mission) and customer relationship management were gathered through two questionnaires that have been distributed among the employees of the department. Data analysis was performed using SPSS and Amos software. The analysis of the findings revealed that involvement (β=0.54) and consistency (β=0.22) had the highest and the least impact on organizational culture, respectively. On the other hand, the positive and significant effect of moderating role of organizational culture on customer relationship management was 99%. Therefore, it was concluded that organizational culture improves the overall performance of an organization and customer relationship management can be helpful to organize the existing customers based on their priority to the organization. Based on the findings, it is suggested that officials and administrators of the sports and youth departments should give their employees freedom to accept and perform their responsibilities. They are also supposed to set up standards of desirable performance in the organization, pay attention to the coordination of activities, and accept mistakes and consider them as opportunities for learning and acquiring skills.